feat: add observability stack and background task infrastructure

Add OpenTelemetry instrumentation with distributed tracing and metrics:
- Structured JSON logging with trace context correlation
- Auto-instrumentation for FastAPI, asyncpg, httpx, redis
- OTLP exporter for traces and Prometheus metrics endpoint

Implement Celery worker and notification task system:
- Celery app with Redis/SQS broker support and configurable queues
- Notification tasks for incident fan-out, webhooks, and escalations
- Pluggable TaskQueue abstraction with in-memory driver for testing

Add Grafana observability stack (Loki, Tempo, Prometheus, Grafana):
- OpenTelemetry Collector for receiving OTLP traces and logs
- Tempo for distributed tracing backend
- Loki for log aggregation with Promtail DaemonSet
- Prometheus for metrics scraping with RBAC configuration
- Grafana with pre-provisioned datasources and API overview dashboard
- Helm templates for all observability components

Enhance application infrastructure:
- Global exception handlers with structured ErrorResponse schema
- Request logging middleware with timing metrics
- Health check updated to verify task queue connectivity
- Non-root user in Dockerfile for security
- Init containers in Helm deployments for dependency ordering
- Production Helm values with autoscaling and retention policies

Dockerfile

@@ -7,7 +7,7 @@ WORKDIR /app
 COPY --from=ghcr.io/astral-sh/uv:latest /uv /uvx /bin/
 
 # Install Python dependencies
-COPY pyproject.toml uv.lock ./
+COPY pyproject.toml uv.lock README.md ./
 RUN uv sync --no-cache --no-dev
 
 # Copy application code
@@ -15,9 +15,17 @@ COPY app/ ./app/
 COPY worker/ ./worker/
 COPY migrations/ ./migrations/
 
+# Set up non-root user and cache directory
+RUN useradd -m -u 1000 appuser && \
+    mkdir -p /app/.cache && \
+    chown -R appuser:appuser /app
+
+ENV UV_CACHE_DIR=/app/.cache
+
 # API service target
 FROM base AS api
 
+USER appuser
 EXPOSE 8000
 
 CMD ["uv", "run", "uvicorn", "app.main:app", "--host", "0.0.0.0", "--port", "8000"]
@@ -25,4 +33,6 @@ CMD ["uv", "run", "uvicorn", "app.main:app", "--host", "0.0.0.0", "--port", "800
 # Worker service target
 FROM base AS worker
 
+USER appuser
+
 CMD ["uv", "run", "celery", "-A", "worker.celery_app", "worker", "--loglevel=info", "-Q", "critical,default,low"]

README.md

@@ -2,6 +2,40 @@
 
 A fullstack on-call & incident management platform
 
+## Environment Configuration
+
+| Variable | Description | Default |
+|----------|-------------|---------|
+| `DATABASE_URL` | Postgres connection string | — |
+| `REDIS_URL` | Legacy redis endpoint, also used if no broker override is supplied | `redis://localhost:6379/0` |
+| `TASK_QUEUE_DRIVER` | Task queue implementation (`celery` or `inmemory`) | `celery` |
+| `TASK_QUEUE_BROKER_URL` | Celery broker URL (falls back to `REDIS_URL` when unset) | `None` |
+| `TASK_QUEUE_BACKEND` | Celery transport semantics (`redis` or `sqs`) | `redis` |
+| `TASK_QUEUE_DEFAULT_QUEUE` | Queue used for fan-out + notification deliveries | `default` |
+| `TASK_QUEUE_CRITICAL_QUEUE` | Queue used for escalation + delayed work | `critical` |
+| `TASK_QUEUE_VISIBILITY_TIMEOUT` | Visibility timeout passed to `sqs` transport | `600` |
+| `TASK_QUEUE_POLLING_INTERVAL` | Polling interval for `sqs` transport (seconds) | `1.0` |
+| `NOTIFICATION_ESCALATION_DELAY_SECONDS` | Delay before re-checking unacknowledged incidents | `900` |
+| `AWS_REGION` | Region used when `TASK_QUEUE_BACKEND=sqs` | `None` |
+| `JWT_SECRET_KEY` | Symmetric JWT signing key | — |
+| `JWT_ALGORITHM` | JWT algorithm | `HS256` |
+| `JWT_ISSUER` | JWT issuer claim | `incidentops` |
+| `JWT_AUDIENCE` | JWT audience claim | `incidentops-api` |
+
+### Task Queue Modes
+
+- **Development / Tests** – Set `TASK_QUEUE_DRIVER=inmemory` to bypass Celery entirely (default for local pytest). The API will enqueue events into an in-memory recorder while the worker code remains importable.
+- **Celery + Redis** – Set `TASK_QUEUE_DRIVER=celery` and either leave `TASK_QUEUE_BROKER_URL` unset (and rely on `REDIS_URL`) or point it to another Redis endpoint. This is the default production-style configuration.
+- **Celery + Amazon SQS** – Provide `TASK_QUEUE_BROKER_URL=sqs://` (Celery automatically discovers credentials), set `TASK_QUEUE_BACKEND=sqs`, and configure `AWS_REGION`. Optional tuning is available via the visibility timeout and polling interval variables above.
+
+### Running the Worker
+
+The worker automatically discovers tasks under `worker/tasks`. Use the same environment variables as the API:
+
+```
+uv run celery -A worker.celery_app worker --loglevel=info
+```
+
 ## Setup
 
 ### Docker Compose

app/api/v1/health.py

@@ -2,7 +2,8 @@
 
 from fastapi import APIRouter, Response, status
 
-from app.db import db, redis_client
+from app.db import db
+from app.taskqueue import task_queue
 
 router = APIRouter()
 
@@ -16,14 +17,14 @@ async def healthz() -> dict[str, str]:
 @router.get("/readyz")
 async def readyz(response: Response) -> dict[str, str | dict[str, bool]]:
     """
-    Readiness probe - checks database and Redis connectivity.
+    Readiness probe - checks database and task queue connectivity.
     - Check Postgres status
-    - Check Redis status
+    - Check configured task queue backend
     - Return overall healthiness
     """
     checks = {
         "postgres": False,
-        "redis": False,
+        "task_queue": False,
     }
 
     try:
@@ -34,7 +35,7 @@ async def readyz(response: Response) -> dict[str, str | dict[str, bool]]:
     except Exception:
         pass
 
-    checks["redis"] = await redis_client.ping()
+    checks["task_queue"] = await task_queue.ping()
 
     all_healthy = all(checks.values())
     if not all_healthy:

app/api/v1/incidents.py

@@ -0,0 +1,103 @@
+"""Incident API endpoints."""
+
+from datetime import datetime
+from uuid import UUID
+
+from fastapi import APIRouter, Depends, Query, status
+
+from app.api.deps import CurrentUser, get_current_user, require_role
+from app.schemas.common import PaginatedResponse
+from app.schemas.incident import (
+    CommentRequest,
+    IncidentEventResponse,
+    IncidentResponse,
+    IncidentStatus,
+    TransitionRequest,
+    IncidentCreate,
+)
+from app.services import IncidentService
+
+
+router = APIRouter(tags=["incidents"])
+incident_service = IncidentService()
+
+
+@router.get("/incidents", response_model=PaginatedResponse[IncidentResponse])
+async def list_incidents(
+    status: IncidentStatus | None = Query(default=None),
+    cursor: datetime | None = Query(default=None, description="Cursor (created_at)"),
+    limit: int = Query(default=20, ge=1, le=100),
+    current_user: CurrentUser = Depends(get_current_user),
+) -> PaginatedResponse[IncidentResponse]:
+    """List incidents for the active organization."""
+
+    return await incident_service.get_incidents(
+        current_user,
+        status=status,
+        cursor=cursor,
+        limit=limit,
+    )
+
+
+@router.post(
+    "/services/{service_id}/incidents",
+    response_model=IncidentResponse,
+    status_code=status.HTTP_201_CREATED,
+)
+async def create_incident(
+    service_id: UUID,
+    payload: IncidentCreate,
+    current_user: CurrentUser = Depends(require_role("member")),
+) -> IncidentResponse:
+    """Create a new incident for the given service (member+)."""
+
+    return await incident_service.create_incident(current_user, service_id, payload)
+
+
+@router.get("/incidents/{incident_id}", response_model=IncidentResponse)
+async def get_incident(
+    incident_id: UUID,
+    current_user: CurrentUser = Depends(get_current_user),
+) -> IncidentResponse:
+    """Fetch a single incident by ID."""
+
+    return await incident_service.get_incident(current_user, incident_id)
+
+
+@router.get("/incidents/{incident_id}/events", response_model=list[IncidentEventResponse])
+async def get_incident_events(
+    incident_id: UUID,
+    current_user: CurrentUser = Depends(get_current_user),
+) -> list[IncidentEventResponse]:
+    """Get the event timeline for an incident."""
+
+    return await incident_service.get_incident_events(current_user, incident_id)
+
+
+@router.post(
+    "/incidents/{incident_id}/transition",
+    response_model=IncidentResponse,
+)
+async def transition_incident(
+    incident_id: UUID,
+    payload: TransitionRequest,
+    current_user: CurrentUser = Depends(require_role("member")),
+) -> IncidentResponse:
+    """Transition an incident status (member+)."""
+
+    return await incident_service.transition_incident(current_user, incident_id, payload)
+
+
+@router.post(
+    "/incidents/{incident_id}/comment",
+    response_model=IncidentEventResponse,
+    status_code=status.HTTP_201_CREATED,
+)
+async def add_comment(
+    incident_id: UUID,
+    payload: CommentRequest,
+    current_user: CurrentUser = Depends(require_role("member")),
+) -> IncidentEventResponse:
+    """Add a comment to the incident timeline (member+)."""
+
+    return await incident_service.add_comment(current_user, incident_id, payload)

app/api/v1/org.py

@@ -0,0 +1,72 @@
+"""Organization API endpoints."""
+
+from fastapi import APIRouter, Depends, status
+
+from app.api.deps import CurrentUser, get_current_user, require_role
+from app.schemas.org import (
+    MemberResponse,
+    NotificationTargetCreate,
+    NotificationTargetResponse,
+    OrgResponse,
+    ServiceCreate,
+    ServiceResponse,
+)
+from app.services import OrgService
+
+
+router = APIRouter(prefix="/org", tags=["org"])
+org_service = OrgService()
+
+
+@router.get("", response_model=OrgResponse)
+async def get_org(current_user: CurrentUser = Depends(get_current_user)) -> OrgResponse:
+    """Return the active organization summary for the authenticated user."""
+
+    return await org_service.get_current_org(current_user)
+
+
+@router.get("/members", response_model=list[MemberResponse])
+async def list_members(current_user: CurrentUser = Depends(require_role("admin"))) -> list[MemberResponse]:
+    """List members of the current organization (admin only)."""
+
+    return await org_service.get_members(current_user)
+
+
+@router.get("/services", response_model=list[ServiceResponse])
+async def list_services(current_user: CurrentUser = Depends(get_current_user)) -> list[ServiceResponse]:
+    """List services for the current organization."""
+
+    return await org_service.get_services(current_user)
+
+
+@router.post("/services", response_model=ServiceResponse, status_code=status.HTTP_201_CREATED)
+async def create_service(
+    payload: ServiceCreate,
+    current_user: CurrentUser = Depends(require_role("member")),
+) -> ServiceResponse:
+    """Create a new service within the current organization (member+)."""
+
+    return await org_service.create_service(current_user, payload)
+
+
+@router.get("/notification-targets", response_model=list[NotificationTargetResponse])
+async def list_notification_targets(
+    current_user: CurrentUser = Depends(require_role("admin")),
+) -> list[NotificationTargetResponse]:
+    """List notification targets for the current organization (admin only)."""
+
+    return await org_service.get_notification_targets(current_user)
+
+
+@router.post(
+    "/notification-targets",
+    response_model=NotificationTargetResponse,
+    status_code=status.HTTP_201_CREATED,
+)
+async def create_notification_target(
+    payload: NotificationTargetCreate,
+    current_user: CurrentUser = Depends(require_role("admin")),
+) -> NotificationTargetResponse:
+    """Create a notification target for the current organization (admin only)."""
+
+    return await org_service.create_notification_target(current_user, payload)

app/config.py

@@ -1,5 +1,7 @@
 """Application configuration via pydantic-settings."""
 
+from typing import Literal
+
 from pydantic_settings import BaseSettings, SettingsConfigDict
 
 
@@ -15,9 +17,22 @@ class Settings(BaseSettings):
     # Database
     database_url: str
 
-    # Redis
+    # Redis (legacy default for Celery broker)
     redis_url: str = "redis://localhost:6379/0"
 
+    # Task queue
+    task_queue_driver: Literal["celery", "inmemory"] = "celery"
+    task_queue_broker_url: str | None = None
+    task_queue_backend: Literal["redis", "sqs"] = "redis"
+    task_queue_default_queue: str = "default"
+    task_queue_critical_queue: str = "critical"
+    task_queue_visibility_timeout: int = 600
+    task_queue_polling_interval: float = 1.0
+    notification_escalation_delay_seconds: int = 900
+
+    # AWS (used when task_queue_backend="sqs")
+    aws_region: str | None = None
+
     # JWT
     jwt_secret_key: str
     jwt_algorithm: str = "HS256"
@@ -30,5 +45,22 @@ class Settings(BaseSettings):
     debug: bool = False
     api_v1_prefix: str = "/v1"
 
+    # OpenTelemetry
+    otel_enabled: bool = True
+    otel_service_name: str = "incidentops-api"
+    otel_environment: str = "development"
+    otel_exporter_otlp_endpoint: str | None = None  # e.g., "http://tempo:4317"
+    otel_exporter_otlp_insecure: bool = True
+    otel_log_level: str = "INFO"
 
-settings = Settings()
+    # Metrics
+    prometheus_port: int = 9464  # Port for Prometheus metrics endpoint
+
+    @property
+    def resolved_task_queue_broker_url(self) -> str:
+        """Return the broker URL with redis fallback for backwards compatibility."""
+
+        return self.task_queue_broker_url or self.redis_url
+
+
+settings = Settings()  # type: ignore[call-arg]

app/core/logging.py

@@ -0,0 +1,164 @@
+"""Structured JSON logging configuration with OpenTelemetry integration."""
+
+import json
+import logging
+import sys
+from datetime import datetime, timezone
+from typing import Any
+
+from app.config import settings
+
+
+class JSONFormatter(logging.Formatter):
+    """
+    JSON log formatter that outputs structured logs with trace context.
+
+    Log format includes:
+    - timestamp: ISO 8601 format
+    - level: Log level name
+    - message: Log message
+    - logger: Logger name
+    - trace_id: OpenTelemetry trace ID (if available)
+    - span_id: OpenTelemetry span ID (if available)
+    - Extra fields from log record
+    """
+
+    def format(self, record: logging.LogRecord) -> str:
+        log_data: dict[str, Any] = {
+            "timestamp": datetime.now(timezone.utc).isoformat(),
+            "level": record.levelname,
+            "message": record.getMessage(),
+            "logger": record.name,
+        }
+
+        # Add trace context if available (injected by OpenTelemetry LoggingInstrumentor)
+        if hasattr(record, "otelTraceID") and record.otelTraceID != "0":
+            log_data["trace_id"] = record.otelTraceID
+        if hasattr(record, "otelSpanID") and record.otelSpanID != "0":
+            log_data["span_id"] = record.otelSpanID
+
+        # Add exception info if present
+        if record.exc_info:
+            log_data["exception"] = self.formatException(record.exc_info)
+
+        # Add extra fields (excluding standard LogRecord attributes)
+        standard_attrs = {
+            "name",
+            "msg",
+            "args",
+            "created",
+            "filename",
+            "funcName",
+            "levelname",
+            "levelno",
+            "lineno",
+            "module",
+            "msecs",
+            "pathname",
+            "process",
+            "processName",
+            "relativeCreated",
+            "stack_info",
+            "exc_info",
+            "exc_text",
+            "thread",
+            "threadName",
+            "taskName",
+            "message",
+            "otelTraceID",
+            "otelSpanID",
+            "otelTraceSampled",
+            "otelServiceName",
+        }
+        for key, value in record.__dict__.items():
+            if key not in standard_attrs and not key.startswith("_"):
+                log_data[key] = value
+
+        return json.dumps(log_data, default=str)
+
+
+class DevelopmentFormatter(logging.Formatter):
+    """
+    Human-readable formatter for development with color support.
+
+    Format: [TIME] LEVEL    logger - message [trace_id]
+    """
+
+    COLORS = {
+        "DEBUG": "\033[36m",  # Cyan
+        "INFO": "\033[32m",  # Green
+        "WARNING": "\033[33m",  # Yellow
+        "ERROR": "\033[31m",  # Red
+        "CRITICAL": "\033[35m",  # Magenta
+    }
+    RESET = "\033[0m"
+
+    def format(self, record: logging.LogRecord) -> str:
+        color = self.COLORS.get(record.levelname, "")
+        reset = self.RESET
+
+        # Format timestamp
+        timestamp = datetime.now(timezone.utc).strftime("%H:%M:%S.%f")[:-3]
+
+        # Build message
+        msg = f"[{timestamp}] {color}{record.levelname:8}{reset} {record.name} - {record.getMessage()}"
+
+        # Add trace context if available
+        if hasattr(record, "otelTraceID") and record.otelTraceID != "0":
+            msg += f" [{record.otelTraceID[:8]}...]"
+
+        # Add exception if present
+        if record.exc_info:
+            msg += f"\n{self.formatException(record.exc_info)}"
+
+        return msg
+
+
+def setup_logging() -> None:
+    """
+    Configure application logging.
+
+    - JSON format in production (OTEL enabled)
+    - Human-readable format in development
+    - Integrates with OpenTelemetry trace context
+    """
+    # Determine log level
+    log_level = getattr(logging, settings.otel_log_level.upper(), logging.INFO)
+
+    # Choose formatter based on environment
+    if settings.otel_enabled and not settings.debug:
+        formatter = JSONFormatter()
+    else:
+        formatter = DevelopmentFormatter()
+
+    # Configure root logger
+    root_logger = logging.getLogger()
+    root_logger.setLevel(log_level)
+
+    # Remove existing handlers
+    for handler in root_logger.handlers[:]:
+        root_logger.removeHandler(handler)
+
+    # Add stdout handler
+    handler = logging.StreamHandler(sys.stdout)
+    handler.setFormatter(formatter)
+    root_logger.addHandler(handler)
+
+    # Reduce noise from third-party libraries (keep uvicorn access at INFO so requests are logged)
+    logging.getLogger("uvicorn.access").setLevel(logging.INFO)
+    logging.getLogger("asyncpg").setLevel(logging.WARNING)
+    logging.getLogger("httpx").setLevel(logging.WARNING)
+    logging.getLogger("httpcore").setLevel(logging.WARNING)
+
+    logging.info(
+        "Logging configured",
+        extra={
+            "log_level": settings.otel_log_level,
+            "format": "json" if settings.otel_enabled and not settings.debug else "dev",
+        },
+    )
+
+
+def get_logger(name: str) -> logging.Logger:
+    """Get a logger instance with the given name."""
+    return logging.getLogger(name)

app/core/telemetry.py

@@ -0,0 +1,271 @@
+"""OpenTelemetry instrumentation for tracing, metrics, and logging."""
+
+import logging
+from contextlib import contextmanager
+from typing import Any
+
+from opentelemetry import metrics, trace
+from opentelemetry.exporter.otlp.proto.grpc.trace_exporter import OTLPSpanExporter
+from opentelemetry.exporter.prometheus import PrometheusMetricReader
+from opentelemetry.instrumentation.asyncpg import AsyncPGInstrumentor
+from opentelemetry.instrumentation.fastapi import FastAPIInstrumentor
+from opentelemetry.instrumentation.httpx import HTTPXClientInstrumentor
+from opentelemetry.instrumentation.logging import LoggingInstrumentor
+from opentelemetry.instrumentation.redis import RedisInstrumentor
+from opentelemetry.instrumentation.system_metrics import SystemMetricsInstrumentor
+from opentelemetry.sdk.metrics import MeterProvider
+from opentelemetry.sdk.resources import Resource
+from opentelemetry.sdk.trace import TracerProvider
+from opentelemetry.sdk.trace.export import BatchSpanProcessor, ConsoleSpanExporter
+from opentelemetry.semconv.resource import ResourceAttributes
+from prometheus_client import REGISTRY, start_http_server
+
+from app.config import settings
+
+logger = logging.getLogger(__name__)
+
+_tracer_provider: TracerProvider | None = None
+_meter_provider: MeterProvider | None = None
+
+# Custom metrics
+_request_counter = None
+_request_duration = None
+_active_requests = None
+_error_counter = None
+
+
+def setup_telemetry(app: Any) -> None:
+    """
+    Initialize OpenTelemetry with tracing, metrics, and logging instrumentation.
+
+    Configures:
+    - OTLP exporter for traces (to Tempo/Jaeger)
+    - Prometheus exporter for metrics (scraped by Prometheus)
+    - Auto-instrumentation for FastAPI, asyncpg, httpx, redis
+    - System metrics (CPU, memory, etc.)
+    - Logging instrumentation for trace context injection
+    """
+    global _tracer_provider, _meter_provider
+    global _request_counter, _request_duration, _active_requests, _error_counter
+
+    if not settings.otel_enabled:
+        logger.info("OpenTelemetry disabled")
+        return
+
+    # Create resource with service info
+    resource = Resource.create(
+        {
+            ResourceAttributes.SERVICE_NAME: settings.otel_service_name,
+            ResourceAttributes.SERVICE_VERSION: "0.1.0",
+            ResourceAttributes.DEPLOYMENT_ENVIRONMENT: settings.otel_environment,
+        }
+    )
+
+    # =========================================
+    # TRACING SETUP
+    # =========================================
+    _tracer_provider = TracerProvider(resource=resource)
+
+    if settings.otel_exporter_otlp_endpoint:
+        otlp_exporter = OTLPSpanExporter(
+            endpoint=settings.otel_exporter_otlp_endpoint,
+            insecure=settings.otel_exporter_otlp_insecure,
+        )
+        _tracer_provider.add_span_processor(BatchSpanProcessor(otlp_exporter))
+        logger.info(f"OTLP exporter configured: {settings.otel_exporter_otlp_endpoint}")
+    else:
+        _tracer_provider.add_span_processor(BatchSpanProcessor(ConsoleSpanExporter()))
+        logger.info("Console span exporter configured (no OTLP endpoint)")
+
+    trace.set_tracer_provider(_tracer_provider)
+
+    # =========================================
+    # METRICS SETUP
+    # =========================================
+    # Prometheus metric reader exposes metrics at /metrics endpoint
+    prometheus_reader = PrometheusMetricReader()
+    _meter_provider = MeterProvider(resource=resource, metric_readers=[prometheus_reader])
+    metrics.set_meter_provider(_meter_provider)
+
+    # Start Prometheus HTTP server on port 9464
+    prometheus_port = settings.prometheus_port
+    try:
+        start_http_server(port=prometheus_port, registry=REGISTRY)
+        logger.info(f"Prometheus metrics server started on port {prometheus_port}")
+    except OSError as e:
+        logger.warning(f"Could not start Prometheus server on port {prometheus_port}: {e}")
+
+    # Create custom metrics
+    meter = metrics.get_meter(__name__)
+
+    _request_counter = meter.create_counter(
+        name="http_requests_total",
+        description="Total number of HTTP requests",
+        unit="1",
+    )
+
+    _request_duration = meter.create_histogram(
+        name="http_request_duration_seconds",
+        description="HTTP request duration in seconds",
+        unit="s",
+    )
+
+    _active_requests = meter.create_up_down_counter(
+        name="http_requests_active",
+        description="Number of active HTTP requests",
+        unit="1",
+    )
+
+    _error_counter = meter.create_counter(
+        name="http_errors_total",
+        description="Total number of HTTP errors",
+        unit="1",
+    )
+
+    # Instrument system metrics (CPU, memory, etc.)
+    SystemMetricsInstrumentor().instrument()
+    logger.info("System metrics instrumentation enabled")
+
+    # =========================================
+    # LIBRARY INSTRUMENTATION
+    # =========================================
+    FastAPIInstrumentor.instrument_app(
+        app,
+        excluded_urls="healthz,readyz,metrics",
+        tracer_provider=_tracer_provider,
+        meter_provider=_meter_provider,
+    )
+    AsyncPGInstrumentor().instrument(tracer_provider=_tracer_provider)
+    HTTPXClientInstrumentor().instrument(tracer_provider=_tracer_provider)
+    RedisInstrumentor().instrument(tracer_provider=_tracer_provider)
+
+    # Inject trace context into logs
+    LoggingInstrumentor().instrument(
+        set_logging_format=True,
+        log_level=logging.INFO,
+    )
+
+    logger.info(
+        f"OpenTelemetry initialized: service={settings.otel_service_name}, "
+        f"env={settings.otel_environment}, metrics_port={prometheus_port}"
+    )
+
+
+async def shutdown_telemetry() -> None:
+    """Gracefully shutdown the tracer and meter providers."""
+    global _tracer_provider, _meter_provider
+
+    if _tracer_provider:
+        _tracer_provider.shutdown()
+        _tracer_provider = None
+        logger.info("Tracer provider shutdown complete")
+
+    if _meter_provider:
+        _meter_provider.shutdown()
+        _meter_provider = None
+        logger.info("Meter provider shutdown complete")
+
+
+def get_tracer(name: str) -> trace.Tracer:
+    """Get a tracer instance for manual span creation."""
+    return trace.get_tracer(name)
+
+
+def get_meter(name: str) -> metrics.Meter:
+    """Get a meter instance for custom metrics."""
+    return metrics.get_meter(name)
+
+
+def get_current_trace_id() -> str | None:
+    """Get the current trace ID for request correlation."""
+    span = trace.get_current_span()
+    if span and span.get_span_context().is_valid:
+        return format(span.get_span_context().trace_id, "032x")
+    return None
+
+
+def get_current_span_id() -> str | None:
+    """Get the current span ID."""
+    span = trace.get_current_span()
+    if span and span.get_span_context().is_valid:
+        return format(span.get_span_context().span_id, "016x")
+    return None
+
+
+@contextmanager
+def create_span(name: str, attributes: dict[str, Any] | None = None):
+    """Context manager for creating manual spans."""
+    tracer = get_tracer(__name__)
+    with tracer.start_as_current_span(name, attributes=attributes) as span:
+        yield span
+
+
+def add_span_attributes(attributes: dict[str, Any]) -> None:
+    """Add attributes to the current span."""
+    span = trace.get_current_span()
+    if span:
+        for key, value in attributes.items():
+            span.set_attribute(key, value)
+
+
+def record_exception(exception: Exception) -> None:
+    """Record an exception on the current span."""
+    span = trace.get_current_span()
+    if span:
+        span.record_exception(exception)
+        span.set_status(trace.Status(trace.StatusCode.ERROR, str(exception)))
+
+
+# =========================================
+# CUSTOM METRICS HELPERS
+# =========================================
+
+
+def record_request(method: str, endpoint: str, status_code: int) -> None:
+    """Record a request metric."""
+    if _request_counter:
+        _request_counter.add(
+            1,
+            {
+                "method": method,
+                "endpoint": endpoint,
+                "status_code": str(status_code),
+            },
+        )
+
+
+def record_request_duration(method: str, endpoint: str, duration: float) -> None:
+    """Record request duration in seconds."""
+    if _request_duration:
+        _request_duration.record(
+            duration,
+            {
+                "method": method,
+                "endpoint": endpoint,
+            },
+        )
+
+
+def increment_active_requests(method: str, endpoint: str) -> None:
+    """Increment active requests counter."""
+    if _active_requests:
+        _active_requests.add(1, {"method": method, "endpoint": endpoint})
+
+
+def decrement_active_requests(method: str, endpoint: str) -> None:
+    """Decrement active requests counter."""
+    if _active_requests:
+        _active_requests.add(-1, {"method": method, "endpoint": endpoint})
+
+
+def record_error(method: str, endpoint: str, error_type: str) -> None:
+    """Record an error metric."""
+    if _error_counter:
+        _error_counter.add(
+            1,
+            {
+                "method": method,
+                "endpoint": endpoint,
+                "error_type": error_type,
+            },
+        )

app/db.py

@@ -6,7 +6,6 @@ from contextvars import ContextVar
 
 import asyncpg
 from asyncpg.pool import PoolConnectionProxy
-import redis.asyncio as redis
 
 
 class Database:
@@ -46,34 +45,8 @@ class Database:
                 yield conn
 
 
-class RedisClient:
+# Global instance
-    """Manages Redis connection."""
-
-    client: redis.Redis | None = None
-
-    async def connect(self, url: str) -> None:
-        """Create Redis connection."""
-        self.client = redis.from_url(url, decode_responses=True)
-
-    async def disconnect(self) -> None:
-        """Close Redis connection."""
-        if self.client:
-            await self.client.aclose()
-
-    async def ping(self) -> bool:
-        """Check if Redis is reachable."""
-        if not self.client:
-            return False
-        try:
-            await self.client.ping()
-            return True
-        except redis.RedisError:
-            return False
-
-
-# Global instances
 db = Database()
-redis_client = RedisClient()
 
 
 _connection_ctx: ContextVar[asyncpg.Connection | PoolConnectionProxy | None] = ContextVar(

app/main.py

@@ -1,26 +1,50 @@
 """FastAPI application entry point."""
 
+import logging
+import time
 from contextlib import asynccontextmanager
 from typing import AsyncGenerator
 
-from fastapi import FastAPI
+from fastapi import FastAPI, Request, status
+from fastapi.encoders import jsonable_encoder
+from fastapi.exceptions import RequestValidationError
 from fastapi.openapi.utils import get_openapi
+from fastapi.responses import JSONResponse
+from starlette.exceptions import HTTPException as StarletteHTTPException
 
-from app.api.v1 import auth, health
+from app.api.v1 import auth, health, incidents, org
 from app.config import settings
-from app.db import db, redis_client
+from app.core.logging import setup_logging
+from app.core.telemetry import (
+    get_current_trace_id,
+    record_exception,
+    setup_telemetry,
+    shutdown_telemetry,
+)
+from app.db import db
+from app.schemas.common import ErrorDetail, ErrorResponse
+from app.taskqueue import task_queue
+
+# Initialize logging before anything else
+setup_logging()
+logger = logging.getLogger(__name__)
 
 
 @asynccontextmanager
 async def lifespan(app: FastAPI) -> AsyncGenerator[None, None]:
     """Manage application lifecycle - connect/disconnect resources."""
     # Startup
+    logger.info("Starting IncidentOps API")
     await db.connect(settings.database_url)
-    await redis_client.connect(settings.redis_url)
+    await task_queue.startup()
+    logger.info("Startup complete")
     yield
     # Shutdown
-    await redis_client.disconnect()
+    logger.info("Shutting down IncidentOps API")
+    await task_queue.shutdown()
     await db.disconnect()
+    await shutdown_telemetry()
+    logger.info("Shutdown complete")
 
 
 app = FastAPI(
@@ -33,15 +57,161 @@ app = FastAPI(
     lifespan=lifespan,
 )
 
+# Set up OpenTelemetry instrumentation
+setup_telemetry(app)
+
+
+@app.middleware("http")
+async def request_logging_middleware(request: Request, call_next):
+    start = time.time()
+    response = await call_next(request)
+    duration_ms = (time.time() - start) * 1000
+    logger.info(
+        "request",
+        extra={
+            "method": request.method,
+            "path": request.url.path,
+            "status_code": response.status_code,
+            "duration_ms": round(duration_ms, 2),
+        },
+    )
+    return response
+
 app.openapi_tags = [
     {"name": "auth", "description": "Registration, login, token lifecycle"},
+    {"name": "org", "description": "Organization membership, services, and notifications"},
+    {"name": "incidents", "description": "Incident lifecycle and timelines"},
     {"name": "health", "description": "Service health probes"},
 ]
 
 
-def custom_openapi() -> dict:
+# ---------------------------------------------------------------------------
-    """Add JWT bearer security scheme to the generated OpenAPI schema."""
+# Global Exception Handlers
+# ---------------------------------------------------------------------------
 
+
+def _build_error_response(
+    error: str,
+    message: str,
+    status_code: int,
+    details: list[ErrorDetail] | None = None,
+) -> JSONResponse:
+    """Build a structured error response with trace context."""
+    response = ErrorResponse(
+        error=error,
+        message=message,
+        details=details,
+        request_id=get_current_trace_id(),
+    )
+    return JSONResponse(
+        status_code=status_code,
+        content=jsonable_encoder(response),
+    )
+
+
+@app.exception_handler(StarletteHTTPException)
+async def http_exception_handler(
+    request: Request, exc: StarletteHTTPException
+) -> JSONResponse:
+    """Handle HTTP exceptions with structured error responses."""
+    # Map status codes to error type strings
+    error_types = {
+        400: "bad_request",
+        401: "unauthorized",
+        403: "forbidden",
+        404: "not_found",
+        409: "conflict",
+        422: "validation_error",
+        429: "rate_limited",
+        500: "internal_error",
+        502: "bad_gateway",
+        503: "service_unavailable",
+    }
+    error_type = error_types.get(exc.status_code, "error")
+
+    logger.warning(
+        "HTTP exception",
+        extra={
+            "status_code": exc.status_code,
+            "error": error_type,
+            "detail": exc.detail,
+            "path": str(request.url.path),
+            "method": request.method,
+        },
+    )
+
+    return _build_error_response(
+        error=error_type,
+        message=str(exc.detail),
+        status_code=exc.status_code,
+    )
+
+
+@app.exception_handler(RequestValidationError)
+async def validation_exception_handler(
+    request: Request, exc: RequestValidationError
+) -> JSONResponse:
+    """Handle Pydantic validation errors with detailed error responses."""
+    details = [
+        ErrorDetail(
+            loc=[str(loc) for loc in error["loc"]],
+            msg=error["msg"],
+            type=error["type"],
+        )
+        for error in exc.errors()
+    ]
+
+    logger.warning(
+        "Validation error",
+        extra={
+            "path": str(request.url.path),
+            "method": request.method,
+            "error_count": len(details),
+        },
+    )
+
+    return _build_error_response(
+        error="validation_error",
+        message="Request validation failed",
+        status_code=status.HTTP_422_UNPROCESSABLE_ENTITY,
+        details=details,
+    )
+
+
+@app.exception_handler(Exception)
+async def unhandled_exception_handler(request: Request, exc: Exception) -> JSONResponse:
+    """Handle unexpected exceptions with logging and safe error response."""
+    # Record exception in the current span for tracing
+    record_exception(exc)
+
+    logger.exception(
+        "Unhandled exception",
+        extra={
+            "path": str(request.url.path),
+            "method": request.method,
+            "exception_type": type(exc).__name__,
+        },
+    )
+
+    # Don't leak internal error details in production
+    message = "An unexpected error occurred"
+    if settings.debug:
+        message = f"{type(exc).__name__}: {exc}"
+
+    return _build_error_response(
+        error="internal_error",
+        message=message,
+        status_code=status.HTTP_500_INTERNAL_SERVER_ERROR,
+    )
+
+
+# ---------------------------------------------------------------------------
+# OpenAPI Customization
+# ---------------------------------------------------------------------------
+
+
+def custom_openapi() -> dict:
+    """Add JWT bearer security scheme and error responses to OpenAPI schema."""
     if app.openapi_schema:
         return app.openapi_schema
 
@@ -50,8 +220,12 @@ def custom_openapi() -> dict:
         version=app.version,
         description=app.description,
         routes=app.routes,
+        tags=app.openapi_tags,
     )
-    security_schemes = openapi_schema.setdefault("components", {}).setdefault("securitySchemes", {})
+
+    # Add security schemes
+    components = openapi_schema.setdefault("components", {})
+    security_schemes = components.setdefault("securitySchemes", {})
     security_schemes["BearerToken"] = {
         "type": "http",
         "scheme": "bearer",
@@ -59,6 +233,42 @@ def custom_openapi() -> dict:
         "description": "Paste the JWT access token returned by /auth endpoints",
     }
     openapi_schema["security"] = [{"BearerToken": []}]
+
+    # Add common error response schemas
+    schemas = components.setdefault("schemas", {})
+    schemas["ErrorResponse"] = {
+        "type": "object",
+        "properties": {
+            "error": {"type": "string", "description": "Error type identifier"},
+            "message": {"type": "string", "description": "Human-readable error message"},
+            "details": {
+                "type": "array",
+                "items": {"$ref": "#/components/schemas/ErrorDetail"},
+                "nullable": True,
+                "description": "Validation error details",
+            },
+            "request_id": {
+                "type": "string",
+                "nullable": True,
+                "description": "Trace ID for debugging",
+            },
+        },
+        "required": ["error", "message"],
+    }
+    schemas["ErrorDetail"] = {
+        "type": "object",
+        "properties": {
+            "loc": {
+                "type": "array",
+                "items": {"oneOf": [{"type": "string"}, {"type": "integer"}]},
+                "description": "Error location path",
+            },
+            "msg": {"type": "string", "description": "Error message"},
+            "type": {"type": "string", "description": "Error type"},
+        },
+        "required": ["loc", "msg", "type"],
+    }
+
     app.openapi_schema = openapi_schema
     return app.openapi_schema
 
@@ -67,4 +277,6 @@ app.openapi = custom_openapi  # type: ignore[assignment]
 
 # Include routers
 app.include_router(auth.router, prefix=settings.api_v1_prefix)
+app.include_router(incidents.router, prefix=settings.api_v1_prefix)
+app.include_router(org.router, prefix=settings.api_v1_prefix)
 app.include_router(health.router, prefix=settings.api_v1_prefix, tags=["health"])

app/schemas/__init__.py

@@ -8,7 +8,7 @@ from app.schemas.auth import (
     SwitchOrgRequest,
     TokenResponse,
 )
-from app.schemas.common import CursorParams, PaginatedResponse
+from app.schemas.common import CursorParams, ErrorDetail, ErrorResponse, PaginatedResponse
 from app.schemas.incident import (
     CommentRequest,
     IncidentCreate,
@@ -35,6 +35,8 @@ __all__ = [
     "TokenResponse",
     # Common
     "CursorParams",
+    "ErrorDetail",
+    "ErrorResponse",
     "PaginatedResponse",
     # Incident
     "CommentRequest",

app/schemas/common.py

@@ -3,6 +3,47 @@
 from pydantic import BaseModel, Field
 
 
+class ErrorDetail(BaseModel):
+    """Individual error detail for validation errors."""
+
+    loc: list[str | int] = Field(description="Location of the error (field path)")
+    msg: str = Field(description="Error message")
+    type: str = Field(description="Error type identifier")
+
+
+class ErrorResponse(BaseModel):
+    """Structured error response returned by all error handlers."""
+
+    error: str = Field(description="Error type (e.g., 'not_found', 'validation_error')")
+    message: str = Field(description="Human-readable error message")
+    details: list[ErrorDetail] | None = Field(
+        default=None, description="Additional error details for validation errors"
+    )
+    request_id: str | None = Field(
+        default=None, description="Request trace ID for debugging"
+    )
+
+    model_config = {
+        "json_schema_extra": {
+            "examples": [
+                {
+                    "error": "not_found",
+                    "message": "Incident not found",
+                    "request_id": "abc123def456",
+                },
+                {
+                    "error": "validation_error",
+                    "message": "Request validation failed",
+                    "details": [
+                        {"loc": ["body", "title"], "msg": "Field required", "type": "missing"}
+                    ],
+                    "request_id": "abc123def456",
+                },
+            ]
+        }
+    }
+
+
 class CursorParams(BaseModel):
     """Pagination parameters using cursor-based pagination."""
 

app/services/__init__.py

@@ -1,5 +1,7 @@
 """Service layer entrypoints."""
 
 from app.services.auth import AuthService
+from app.services.incident import IncidentService
+from app.services.org import OrgService
 
-__all__ = ["AuthService"]
+__all__ = ["AuthService", "OrgService", "IncidentService"]

app/services/incident.py

@@ -0,0 +1,247 @@
+"""Incident service implementing incident lifecycle operations."""
+
+from __future__ import annotations
+
+from datetime import datetime
+from typing import cast
+from uuid import UUID, uuid4
+
+import asyncpg
+from asyncpg.pool import PoolConnectionProxy
+
+from app.api.deps import CurrentUser, ensure_org_access
+from app.config import settings
+from app.core import exceptions as exc
+from app.db import Database, db
+from app.repositories import IncidentRepository, ServiceRepository
+from app.schemas.common import PaginatedResponse
+from app.schemas.incident import (
+    CommentRequest,
+    IncidentCreate,
+    IncidentEventResponse,
+    IncidentResponse,
+    TransitionRequest,
+)
+from app.taskqueue import TaskQueue
+from app.taskqueue import task_queue as default_task_queue
+
+_ALLOWED_TRANSITIONS: dict[str, set[str]] = {
+    "triggered": {"acknowledged"},
+    "acknowledged": {"mitigated"},
+    "mitigated": {"resolved"},
+    "resolved": set(),
+}
+
+
+def _as_conn(conn: asyncpg.Connection | PoolConnectionProxy) -> asyncpg.Connection:
+    """Helper to satisfy typing when a pool proxy is returned."""
+
+    return cast(asyncpg.Connection, conn)
+
+
+class IncidentService:
+    """Encapsulates incident lifecycle operations within an org context."""
+
+    def __init__(
+        self,
+        database: Database | None = None,
+        task_queue: TaskQueue | None = None,
+        escalation_delay_seconds: int | None = None,
+    ) -> None:
+        self.db = database or db
+        self.task_queue = task_queue or default_task_queue
+        self.escalation_delay_seconds = (
+            escalation_delay_seconds
+            if escalation_delay_seconds is not None
+            else settings.notification_escalation_delay_seconds
+        )
+
+    async def create_incident(
+        self,
+        current_user: CurrentUser,
+        service_id: UUID,
+        data: IncidentCreate,
+    ) -> IncidentResponse:
+        """Create an incident for a service in the active org and record the creation event."""
+
+        async with self.db.transaction() as conn:
+            db_conn = _as_conn(conn)
+            service_repo = ServiceRepository(db_conn)
+            incident_repo = IncidentRepository(db_conn)
+
+            service = await service_repo.get_by_id(service_id)
+            if service is None:
+                raise exc.NotFoundError("Service not found")
+            ensure_org_access(service["org_id"], current_user)
+
+            incident_id = uuid4()
+            incident = await incident_repo.create(
+                incident_id=incident_id,
+                org_id=current_user.org_id,
+                service_id=service_id,
+                title=data.title,
+                description=data.description,
+                severity=data.severity,
+            )
+
+            await incident_repo.add_event(
+                uuid4(),
+                incident_id,
+                "created",
+                actor_user_id=current_user.user_id,
+                payload={
+                    "title": data.title,
+                    "severity": data.severity,
+                    "description": data.description,
+                },
+            )
+
+            incident_response = IncidentResponse(**incident)
+
+        self.task_queue.incident_triggered(
+            incident_id=incident_response.id,
+            org_id=current_user.org_id,
+            triggered_by=current_user.user_id,
+        )
+
+        if self.escalation_delay_seconds > 0:
+            self.task_queue.schedule_escalation_check(
+                incident_id=incident_response.id,
+                org_id=current_user.org_id,
+                delay_seconds=self.escalation_delay_seconds,
+            )
+
+        return incident_response
+
+    async def get_incidents(
+        self,
+        current_user: CurrentUser,
+        *,
+        status: str | None = None,
+        cursor: datetime | None = None,
+        limit: int = 20,
+    ) -> PaginatedResponse[IncidentResponse]:
+        """Return paginated incidents for the active organization."""
+
+        async with self.db.connection() as conn:
+            incident_repo = IncidentRepository(_as_conn(conn))
+            rows = await incident_repo.get_by_org(
+                org_id=current_user.org_id,
+                status=status,
+                cursor=cursor,
+                limit=limit,
+            )
+
+            has_more = len(rows) > limit
+            items = rows[:limit]
+            next_cursor = items[-1]["created_at"].isoformat() if has_more and items else None
+
+            incidents = [IncidentResponse(**row) for row in items]
+            return PaginatedResponse[IncidentResponse](
+                items=incidents,
+                next_cursor=next_cursor,
+                has_more=has_more,
+            )
+
+    async def get_incident(self, current_user: CurrentUser, incident_id: UUID) -> IncidentResponse:
+        """Return a single incident, ensuring it belongs to the active org."""
+
+        async with self.db.connection() as conn:
+            incident_repo = IncidentRepository(_as_conn(conn))
+            incident = await incident_repo.get_by_id(incident_id)
+            if incident is None:
+                raise exc.NotFoundError("Incident not found")
+            ensure_org_access(incident["org_id"], current_user)
+            return IncidentResponse(**incident)
+
+    async def get_incident_events(
+        self, current_user: CurrentUser, incident_id: UUID
+    ) -> list[IncidentEventResponse]:
+        """Return the timeline events for an incident in the active org."""
+
+        async with self.db.connection() as conn:
+            incident_repo = IncidentRepository(_as_conn(conn))
+            incident = await incident_repo.get_by_id(incident_id)
+            if incident is None:
+                raise exc.NotFoundError("Incident not found")
+            ensure_org_access(incident["org_id"], current_user)
+
+            events = await incident_repo.get_events(incident_id)
+            return [IncidentEventResponse(**event) for event in events]
+
+    async def transition_incident(
+        self,
+        current_user: CurrentUser,
+        incident_id: UUID,
+        data: TransitionRequest,
+    ) -> IncidentResponse:
+        """Transition an incident status with optimistic locking and event recording."""
+
+        async with self.db.transaction() as conn:
+            db_conn = _as_conn(conn)
+            incident_repo = IncidentRepository(db_conn)
+
+            incident = await incident_repo.get_by_id(incident_id)
+            if incident is None:
+                raise exc.NotFoundError("Incident not found")
+            ensure_org_access(incident["org_id"], current_user)
+            self._validate_transition(incident["status"], data.to_status)
+
+            updated = await incident_repo.update_status(
+                incident_id,
+                data.to_status,
+                data.version,
+            )
+            if updated is None:
+                raise exc.ConflictError("Incident version mismatch")
+
+            payload = {"from": incident["status"], "to": data.to_status}
+            if data.note:
+                payload["note"] = data.note
+
+            await incident_repo.add_event(
+                uuid4(),
+                incident_id,
+                "status_changed",
+                actor_user_id=current_user.user_id,
+                payload=payload,
+            )
+
+            return IncidentResponse(**updated)
+
+    async def add_comment(
+        self,
+        current_user: CurrentUser,
+        incident_id: UUID,
+        data: CommentRequest,
+    ) -> IncidentEventResponse:
+        """Add a comment event to the incident timeline."""
+
+        async with self.db.connection() as conn:
+            incident_repo = IncidentRepository(_as_conn(conn))
+            incident = await incident_repo.get_by_id(incident_id)
+            if incident is None:
+                raise exc.NotFoundError("Incident not found")
+            ensure_org_access(incident["org_id"], current_user)
+
+            event = await incident_repo.add_event(
+                uuid4(),
+                incident_id,
+                "comment_added",
+                actor_user_id=current_user.user_id,
+                payload={"content": data.content},
+            )
+            return IncidentEventResponse(**event)
+
+    def _validate_transition(self, current_status: str, to_status: str) -> None:
+        """Validate a requested status transition against the allowed state machine."""
+
+        if current_status == to_status:
+            raise exc.BadRequestError("Incident is already in the requested status")
+
+        allowed = _ALLOWED_TRANSITIONS.get(current_status, set())
+        if to_status not in allowed:
+            raise exc.BadRequestError("Invalid incident status transition")
+
+
+__all__ = ["IncidentService"]

app/services/org.py

@@ -0,0 +1,115 @@
+"""Organization service providing org-scoped operations."""
+
+from __future__ import annotations
+
+from typing import cast
+from uuid import UUID, uuid4
+
+import asyncpg
+from asyncpg.pool import PoolConnectionProxy
+
+from app.api.deps import CurrentUser
+from app.core import exceptions as exc
+from app.db import Database, db
+from app.repositories import NotificationRepository, OrgRepository, ServiceRepository
+from app.schemas.org import (
+    MemberResponse,
+    NotificationTargetCreate,
+    NotificationTargetResponse,
+    OrgResponse,
+    ServiceCreate,
+    ServiceResponse,
+)
+
+
+def _as_conn(conn: asyncpg.Connection | PoolConnectionProxy) -> asyncpg.Connection:
+    """Helper to satisfy typing when a pool proxy is returned."""
+
+    return cast(asyncpg.Connection, conn)
+
+
+class OrgService:
+    """Encapsulates organization-level operations within the active org context."""
+
+    def __init__(self, database: Database | None = None) -> None:
+        self.db = database or db
+
+    async def get_current_org(self, current_user: CurrentUser) -> OrgResponse:
+        """Return the active organization summary for the current user."""
+
+        async with self.db.connection() as conn:
+            org_repo = OrgRepository(_as_conn(conn))
+            org = await org_repo.get_by_id(current_user.org_id)
+            if org is None:
+                raise exc.NotFoundError("Organization not found")
+            return OrgResponse(**org)
+
+    async def get_members(self, current_user: CurrentUser) -> list[MemberResponse]:
+        """List members of the active organization."""
+
+        async with self.db.connection() as conn:
+            org_repo = OrgRepository(_as_conn(conn))
+            members = await org_repo.get_members(current_user.org_id)
+            return [MemberResponse(**member) for member in members]
+
+    async def create_service(self, current_user: CurrentUser, data: ServiceCreate) -> ServiceResponse:
+        """Create a new service within the active organization."""
+
+        async with self.db.connection() as conn:
+            service_repo = ServiceRepository(_as_conn(conn))
+
+            if await service_repo.slug_exists(current_user.org_id, data.slug):
+                raise exc.ConflictError("Service slug already exists in this organization")
+
+            try:
+                service = await service_repo.create(
+                    service_id=uuid4(),
+                    org_id=current_user.org_id,
+                    name=data.name,
+                    slug=data.slug,
+                )
+            except asyncpg.UniqueViolationError as err:  # pragma: no cover - race protection
+                raise exc.ConflictError("Service slug already exists in this organization") from err
+
+            return ServiceResponse(**service)
+
+    async def get_services(self, current_user: CurrentUser) -> list[ServiceResponse]:
+        """List services for the active organization."""
+
+        async with self.db.connection() as conn:
+            service_repo = ServiceRepository(_as_conn(conn))
+            services = await service_repo.get_by_org(current_user.org_id)
+            return [ServiceResponse(**svc) for svc in services]
+
+    async def create_notification_target(
+        self,
+        current_user: CurrentUser,
+        data: NotificationTargetCreate,
+    ) -> NotificationTargetResponse:
+        """Create a notification target for the active organization."""
+
+        if data.target_type == "webhook" and data.webhook_url is None:
+            raise exc.BadRequestError("webhook_url is required for webhook targets")
+
+        async with self.db.connection() as conn:
+            notification_repo = NotificationRepository(_as_conn(conn))
+            target = await notification_repo.create_target(
+                target_id=uuid4(),
+                org_id=current_user.org_id,
+                name=data.name,
+                target_type=data.target_type,
+                webhook_url=str(data.webhook_url) if data.webhook_url else None,
+                enabled=data.enabled,
+            )
+            return NotificationTargetResponse(**target)
+
+    async def get_notification_targets(self, current_user: CurrentUser) -> list[NotificationTargetResponse]:
+        """List notification targets for the active organization."""
+
+        async with self.db.connection() as conn:
+            notification_repo = NotificationRepository(_as_conn(conn))
+            targets = await notification_repo.get_targets_by_org(current_user.org_id)
+            return [NotificationTargetResponse(**target) for target in targets]
+
+
+__all__ = ["OrgService"]

app/taskqueue.py

@@ -0,0 +1,188 @@
+"""Task queue abstractions for scheduling background work."""
+
+from __future__ import annotations
+
+import asyncio
+from abc import ABC, abstractmethod
+from dataclasses import dataclass
+from typing import Any
+from uuid import UUID
+
+from app.config import settings
+
+try:
+    from worker.celery_app import celery_app
+except Exception:  # pragma: no cover - celery app may not import during docs builds
+    celery_app = None  # type: ignore[assignment]
+
+
+class TaskQueue(ABC):
+    """Interface for enqueueing background work."""
+
+    async def startup(self) -> None:  # pragma: no cover - default no-op
+        """Hook for queue initialization."""
+
+    async def shutdown(self) -> None:  # pragma: no cover - default no-op
+        """Hook for queue teardown."""
+
+    async def ping(self) -> bool:
+        """Check if the queue backend is reachable."""
+
+        return True
+
+    def reset(self) -> None:  # pragma: no cover - optional for in-memory impls
+        """Reset any in-memory state (used in tests)."""
+
+    @abstractmethod
+    def incident_triggered(
+        self,
+        *,
+        incident_id: UUID,
+        org_id: UUID,
+        triggered_by: UUID | None,
+    ) -> None:
+        """Fan out an incident triggered notification."""
+
+    @abstractmethod
+    def schedule_escalation_check(
+        self,
+        *,
+        incident_id: UUID,
+        org_id: UUID,
+        delay_seconds: int,
+    ) -> None:
+        """Schedule a delayed escalation check."""
+
+
+class CeleryTaskQueue(TaskQueue):
+    """Celery-backed task queue that can use Redis or SQS brokers."""
+
+    def __init__(self, default_queue: str, critical_queue: str) -> None:
+        if celery_app is None:  # pragma: no cover - guarded by try/except
+            raise RuntimeError("Celery application is unavailable")
+        self._celery = celery_app
+        self._default_queue = default_queue
+        self._critical_queue = critical_queue
+
+    def incident_triggered(
+        self,
+        *,
+        incident_id: UUID,
+        org_id: UUID,
+        triggered_by: UUID | None,
+    ) -> None:
+        self._celery.send_task(
+            "worker.tasks.notifications.incident_triggered",
+            kwargs={
+                "incident_id": str(incident_id),
+                "org_id": str(org_id),
+                "triggered_by": str(triggered_by) if triggered_by else None,
+            },
+            queue=self._default_queue,
+        )
+
+    def schedule_escalation_check(
+        self,
+        *,
+        incident_id: UUID,
+        org_id: UUID,
+        delay_seconds: int,
+    ) -> None:
+        self._celery.send_task(
+            "worker.tasks.notifications.escalate_if_unacked",
+            kwargs={
+                "incident_id": str(incident_id),
+                "org_id": str(org_id),
+            },
+            countdown=max(delay_seconds, 0),
+            queue=self._critical_queue,
+        )
+
+    async def ping(self) -> bool:
+        loop = asyncio.get_running_loop()
+        return await loop.run_in_executor(None, self._ping_sync)
+
+    def _ping_sync(self) -> bool:
+        connection = self._celery.connection()
+        try:
+            connection.connect()
+            return True
+        except Exception:
+            return False
+        finally:
+            try:
+                connection.release()
+            except Exception:  # pragma: no cover - release best effort
+                pass
+
+
+@dataclass
+class InMemoryTaskQueue(TaskQueue):
+    """Test-friendly queue that records dispatched tasks in memory."""
+
+    dispatched: list[tuple[str, dict[str, Any]]] | None = None
+
+    def __post_init__(self) -> None:
+        if self.dispatched is None:
+            self.dispatched = []
+
+    def incident_triggered(
+        self,
+        *,
+        incident_id: UUID,
+        org_id: UUID,
+        triggered_by: UUID | None,
+    ) -> None:
+        self.dispatched.append(
+            (
+                "incident_triggered",
+                {
+                    "incident_id": incident_id,
+                    "org_id": org_id,
+                    "triggered_by": triggered_by,
+                },
+            )
+        )
+
+    def schedule_escalation_check(
+        self,
+        *,
+        incident_id: UUID,
+        org_id: UUID,
+        delay_seconds: int,
+    ) -> None:
+        self.dispatched.append(
+            (
+                "escalate_if_unacked",
+                {
+                    "incident_id": incident_id,
+                    "org_id": org_id,
+                    "delay_seconds": delay_seconds,
+                },
+            )
+        )
+
+    def reset(self) -> None:
+        if self.dispatched is not None:
+            self.dispatched.clear()
+
+
+def _build_task_queue() -> TaskQueue:
+    if settings.task_queue_driver == "inmemory":
+        return InMemoryTaskQueue()
+
+    return CeleryTaskQueue(
+        default_queue=settings.task_queue_default_queue,
+        critical_queue=settings.task_queue_critical_queue,
+    )
+
+
+task_queue = _build_task_queue()
+
+
+__all__ = [
+    "CeleryTaskQueue",
+    "InMemoryTaskQueue",
+    "TaskQueue",
+    "task_queue",
+]

docker-compose.yml

@@ -41,6 +41,7 @@ services:
     container_name: incidentops-api
     ports:
       - "8000:8000"
+      - "9464:9464"   # Prometheus metrics
     environment:
       DATABASE_URL: postgresql://incidentops:incidentops@postgres:5432/incidentops
       REDIS_URL: redis://redis:6379/0
@@ -48,11 +49,24 @@ services:
       JWT_ALGORITHM: HS256
       ACCESS_TOKEN_EXPIRE_MINUTES: 30
       REFRESH_TOKEN_EXPIRE_DAYS: 30
+      # OpenTelemetry
+      OTEL_ENABLED: "true"
+      OTEL_SERVICE_NAME: incidentops-api
+      OTEL_ENVIRONMENT: development
+      OTEL_EXPORTER_OTLP_ENDPOINT: http://otel-collector:4317
+      OTEL_EXPORTER_OTLP_INSECURE: "true"
+      OTEL_LOG_LEVEL: INFO
+      # Metrics
+      PROMETHEUS_PORT: "9464"
     depends_on:
       postgres:
         condition: service_healthy
       redis:
         condition: service_healthy
+      otel-collector:
+        condition: service_started
+      prometheus:
+        condition: service_started
     healthcheck:
       test: ["CMD", "curl", "-f", "http://localhost:8000/v1/healthz"]
       interval: 30s
@@ -72,6 +86,12 @@ services:
       REDIS_URL: redis://redis:6379/0
       CELERY_BROKER_URL: redis://redis:6379/0
       CELERY_RESULT_BACKEND: redis://redis:6379/1
+      # OpenTelemetry
+      OTEL_ENABLED: "true"
+      OTEL_SERVICE_NAME: incidentops-worker
+      OTEL_ENVIRONMENT: development
+      OTEL_EXPORTER_OTLP_ENDPOINT: http://otel-collector:4317
+      OTEL_EXPORTER_OTLP_INSECURE: "true"
     depends_on:
       postgres:
         condition: service_healthy
@@ -121,9 +141,89 @@ services:
     profiles:
       - monitoring
 
+  # ============================================
+  # Observability Stack
+  # ============================================
+
+  # OpenTelemetry Collector - receives traces/logs from apps
+  otel-collector:
+    image: otel/opentelemetry-collector-contrib:0.96.0
+    container_name: incidentops-otel-collector
+    command: ["--config=/etc/otel-collector/config.yaml"]
+    volumes:
+      - ./observability/otel-collector/config.yaml:/etc/otel-collector/config.yaml:ro
+    ports:
+      - "4317:4317"   # OTLP gRPC
+      - "4318:4318"   # OTLP HTTP
+    depends_on:
+      - tempo
+      - loki
+
+  # Tempo - distributed tracing backend
+  tempo:
+    image: grafana/tempo:2.4.1
+    container_name: incidentops-tempo
+    command: ["-config.file=/etc/tempo/config.yaml"]
+    volumes:
+      - ./observability/tempo/config.yaml:/etc/tempo/config.yaml:ro
+      - tempo_data:/var/tempo
+    ports:
+      - "3200:3200"   # Tempo HTTP
+      - "4320:4317"   # Tempo OTLP gRPC (different host port to avoid conflict)
+
+  # Loki - log aggregation
+  loki:
+    image: grafana/loki:2.9.6
+    container_name: incidentops-loki
+    command: ["-config.file=/etc/loki/config.yaml"]
+    volumes:
+      - ./observability/loki/config.yaml:/etc/loki/config.yaml:ro
+      - loki_data:/loki
+    ports:
+      - "3100:3100"   # Loki HTTP
+
+  # Prometheus - metrics storage
+  prometheus:
+    image: prom/prometheus:v2.51.0
+    container_name: incidentops-prometheus
+    command:
+      - "--config.file=/etc/prometheus/prometheus.yml"
+      - "--storage.tsdb.path=/prometheus"
+      - "--web.enable-lifecycle"
+    volumes:
+      - ./observability/prometheus/prometheus.yml:/etc/prometheus/prometheus.yml:ro
+      - prometheus_data:/prometheus
+    ports:
+      - "9090:9090"   # Prometheus UI
+
+  # Grafana - visualization
+  grafana:
+    image: grafana/grafana:10.4.1
+    container_name: incidentops-grafana
+    environment:
+      GF_SECURITY_ADMIN_USER: admin
+      GF_SECURITY_ADMIN_PASSWORD: admin
+      GF_USERS_ALLOW_SIGN_UP: "false"
+      GF_EXPLORE_ENABLED: "true"
+      GF_FEATURE_TOGGLES_ENABLE: traceqlEditor tempoSearch tempoBackendSearch tempoApmTable
+    volumes:
+      - ./observability/grafana/provisioning:/etc/grafana/provisioning:ro
+      - ./observability/grafana/dashboards:/var/lib/grafana/dashboards:ro
+      - grafana_data:/var/lib/grafana
+    ports:
+      - "3001:3000"   # Grafana UI (3001 to avoid conflict with web frontend)
+    depends_on:
+      - tempo
+      - loki
+      - prometheus
+
 volumes:
   postgres_data:
   redis_data:
+  tempo_data:
+  loki_data:
+  prometheus_data:
+  grafana_data:
 
 networks:
   default:

helm/incidentops/templates/api-deployment.yaml

@@ -29,6 +29,29 @@ spec:
       serviceAccountName: {{ include "incidentops.serviceAccountName" . }}
       securityContext:
         {{- toYaml .Values.podSecurityContext | nindent 8 }}
+      initContainers:
+        - name: wait-for-postgres
+          image: busybox:1.36
+          command:
+            - sh
+            - -c
+            - |
+              until nc -z {{ include "incidentops.fullname" . }}-postgresql 5432; do
+                echo "Waiting for PostgreSQL..."
+                sleep 2
+              done
+              echo "PostgreSQL is ready"
+        - name: wait-for-redis
+          image: busybox:1.36
+          command:
+            - sh
+            - -c
+            - |
+              until nc -z {{ include "incidentops.fullname" . }}-redis 6379; do
+                echo "Waiting for Redis..."
+                sleep 2
+              done
+              echo "Redis is ready"
       containers:
         - name: api
           securityContext:
@@ -39,6 +62,11 @@ spec:
             - name: http
               containerPort: 8000
               protocol: TCP
+            {{- if .Values.metrics.enabled }}
+            - name: metrics
+              containerPort: {{ .Values.metrics.port }}
+              protocol: TCP
+            {{- end }}
           envFrom:
             - configMapRef:
                 name: {{ include "incidentops.fullname" . }}-config

helm/incidentops/templates/api-service.yaml

@@ -11,5 +11,11 @@ spec:
       targetPort: http
       protocol: TCP
       name: http
+    {{- if .Values.metrics.enabled }}
+    - port: {{ .Values.metrics.port }}
+      targetPort: metrics
+      protocol: TCP
+      name: metrics
+    {{- end }}
   selector:
     {{- include "incidentops.api.selectorLabels" . | nindent 4 }}

helm/incidentops/templates/configmap.yaml

@@ -8,3 +8,16 @@ data:
   JWT_ALGORITHM: {{ .Values.config.jwtAlgorithm | quote }}
   ACCESS_TOKEN_EXPIRE_MINUTES: {{ .Values.config.accessTokenExpireMinutes | quote }}
   REFRESH_TOKEN_EXPIRE_DAYS: {{ .Values.config.refreshTokenExpireDays | quote }}
+  # OpenTelemetry configuration
+  OTEL_ENABLED: {{ .Values.observability.enabled | quote }}
+  OTEL_SERVICE_NAME: "incidentops-api"
+  OTEL_ENVIRONMENT: {{ .Values.config.environment | default "production" | quote }}
+  {{- if .Values.observability.enabled }}
+  OTEL_EXPORTER_OTLP_ENDPOINT: "http://{{ include "incidentops.fullname" . }}-otel-collector:4317"
+  {{- end }}
+  OTEL_EXPORTER_OTLP_INSECURE: "true"
+  OTEL_LOG_LEVEL: {{ .Values.config.logLevel | default "INFO" | quote }}
+  # Metrics configuration
+  {{- if .Values.metrics.enabled }}
+  PROMETHEUS_PORT: {{ .Values.metrics.port | quote }}
+  {{- end }}

helm/incidentops/templates/grafana-deployment.yaml

@@ -0,0 +1,387 @@
+{{- if .Values.observability.enabled }}
+apiVersion: v1
+kind: ConfigMap
+metadata:
+  name: {{ include "incidentops.fullname" . }}-grafana-datasources
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: grafana
+data:
+  datasources.yaml: |
+    apiVersion: 1
+    datasources:
+      - name: Prometheus
+        type: prometheus
+        uid: prometheus
+        url: http://{{ include "incidentops.fullname" . }}-prometheus:9090
+        access: proxy
+        isDefault: false
+        jsonData:
+          httpMethod: POST
+          exemplarTraceIdDestinations:
+            - name: trace_id
+              datasourceUid: tempo
+
+      - name: Tempo
+        type: tempo
+        uid: tempo
+        url: http://{{ include "incidentops.fullname" . }}-tempo:3200
+        access: proxy
+        isDefault: false
+        jsonData:
+          tracesToLogsV2:
+            datasourceUid: loki
+            spanStartTimeShift: '-1h'
+            spanEndTimeShift: '1h'
+            filterByTraceID: true
+            filterBySpanID: true
+          tracesToMetrics:
+            datasourceUid: prometheus
+            spanStartTimeShift: '-1h'
+            spanEndTimeShift: '1h'
+          serviceMap:
+            datasourceUid: prometheus
+          nodeGraph:
+            enabled: true
+          lokiSearch:
+            datasourceUid: loki
+
+      - name: Loki
+        type: loki
+        uid: loki
+        url: http://{{ include "incidentops.fullname" . }}-loki:3100
+        access: proxy
+        isDefault: true
+        jsonData:
+          derivedFields:
+            - datasourceUid: tempo
+              matcherRegex: '"trace_id":"([a-f0-9]+)"'
+              name: TraceID
+              url: '$${__value.raw}'
+              urlDisplayLabel: 'View Trace'
+---
+apiVersion: v1
+kind: ConfigMap
+metadata:
+  name: {{ include "incidentops.fullname" . }}-grafana-dashboards-provider
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: grafana
+data:
+  dashboards.yaml: |
+    apiVersion: 1
+    providers:
+      - name: 'default'
+        orgId: 1
+        folder: 'IncidentOps'
+        folderUid: 'incidentops'
+        type: file
+        disableDeletion: false
+        editable: true
+        options:
+          path: /var/lib/grafana/dashboards
+---
+apiVersion: v1
+kind: ConfigMap
+metadata:
+  name: {{ include "incidentops.fullname" . }}-grafana-dashboards
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: grafana
+data:
+  api-overview.json: |
+    {
+      "title": "IncidentOps API Overview",
+      "uid": "incidentops-api",
+      "tags": ["incidentops", "api"],
+      "timezone": "browser",
+      "editable": true,
+      "panels": [
+        {
+          "id": 1,
+          "title": "Request Rate",
+          "type": "timeseries",
+          "gridPos": {"h": 8, "w": 8, "x": 0, "y": 0},
+          "targets": [
+            {
+              "datasource": {"type": "prometheus", "uid": "prometheus"},
+              "expr": "sum(rate(http_server_request_duration_seconds_count{job=\"incidentops-api\"}[1m]))",
+              "legendFormat": "Requests/sec",
+              "refId": "A"
+            }
+          ],
+          "fieldConfig": {
+            "defaults": {
+              "unit": "reqps"
+            }
+          }
+        },
+        {
+          "id": 2,
+          "title": "Request Duration (p50, p95, p99)",
+          "type": "timeseries",
+          "gridPos": {"h": 8, "w": 8, "x": 8, "y": 0},
+          "targets": [
+            {
+              "datasource": {"type": "prometheus", "uid": "prometheus"},
+              "expr": "histogram_quantile(0.50, sum(rate(http_server_request_duration_seconds_bucket{job=\"incidentops-api\"}[5m])) by (le))",
+              "legendFormat": "p50",
+              "refId": "A"
+            },
+            {
+              "datasource": {"type": "prometheus", "uid": "prometheus"},
+              "expr": "histogram_quantile(0.95, sum(rate(http_server_request_duration_seconds_bucket{job=\"incidentops-api\"}[5m])) by (le))",
+              "legendFormat": "p95",
+              "refId": "B"
+            },
+            {
+              "datasource": {"type": "prometheus", "uid": "prometheus"},
+              "expr": "histogram_quantile(0.99, sum(rate(http_server_request_duration_seconds_bucket{job=\"incidentops-api\"}[5m])) by (le))",
+              "legendFormat": "p99",
+              "refId": "C"
+            }
+          ],
+          "fieldConfig": {
+            "defaults": {
+              "unit": "s"
+            }
+          }
+        },
+        {
+          "id": 3,
+          "title": "Error Rate",
+          "type": "timeseries",
+          "gridPos": {"h": 8, "w": 8, "x": 16, "y": 0},
+          "targets": [
+            {
+              "datasource": {"type": "prometheus", "uid": "prometheus"},
+              "expr": "sum(rate(http_server_request_duration_seconds_count{job=\"incidentops-api\", http_status_code=~\"5..\"}[1m])) / sum(rate(http_server_request_duration_seconds_count{job=\"incidentops-api\"}[1m])) * 100",
+              "legendFormat": "Error %",
+              "refId": "A"
+            }
+          ],
+          "fieldConfig": {
+            "defaults": {
+              "unit": "percent",
+              "min": 0,
+              "max": 100
+            }
+          }
+        },
+        {
+          "id": 4,
+          "title": "Requests by Status Code",
+          "type": "timeseries",
+          "gridPos": {"h": 8, "w": 12, "x": 0, "y": 8},
+          "targets": [
+            {
+              "datasource": {"type": "prometheus", "uid": "prometheus"},
+              "expr": "sum by (http_status_code) (rate(http_server_request_duration_seconds_count{job=\"incidentops-api\"}[1m]))",
+              "legendFormat": "{{ "{{" }}http_status_code{{ "}}" }}",
+              "refId": "A"
+            }
+          ],
+          "fieldConfig": {
+            "defaults": {
+              "unit": "reqps"
+            }
+          }
+        },
+        {
+          "id": 5,
+          "title": "Requests by Endpoint",
+          "type": "timeseries",
+          "gridPos": {"h": 8, "w": 12, "x": 12, "y": 8},
+          "targets": [
+            {
+              "datasource": {"type": "prometheus", "uid": "prometheus"},
+              "expr": "sum by (http_route) (rate(http_server_request_duration_seconds_count{job=\"incidentops-api\"}[1m]))",
+              "legendFormat": "{{ "{{" }}http_route{{ "}}" }}",
+              "refId": "A"
+            }
+          ],
+          "fieldConfig": {
+            "defaults": {
+              "unit": "reqps"
+            }
+          }
+        },
+        {
+          "id": 6,
+          "title": "Recent Logs",
+          "type": "logs",
+          "gridPos": {"h": 10, "w": 24, "x": 0, "y": 16},
+          "targets": [
+            {
+              "datasource": {"type": "loki", "uid": "loki"},
+              "expr": "{service_name=\"incidentops-api\"} | json",
+              "refId": "A"
+            }
+          ],
+          "options": {
+            "showTime": true,
+            "showLabels": true,
+            "wrapLogMessage": true,
+            "enableLogDetails": true,
+            "sortOrder": "Descending"
+          }
+        },
+        {
+          "id": 7,
+          "title": "Recent Traces",
+          "type": "traces",
+          "gridPos": {"h": 10, "w": 24, "x": 0, "y": 26},
+          "targets": [
+            {
+              "datasource": {"type": "tempo", "uid": "tempo"},
+              "queryType": "traceqlSearch",
+              "filters": [
+                {
+                  "id": "service-name",
+                  "operator": "=",
+                  "scope": "resource",
+                  "tag": "service.name",
+                  "value": ["incidentops-api"]
+                }
+              ],
+              "refId": "A"
+            }
+          ]
+        }
+      ],
+      "schemaVersion": 38,
+      "version": 2
+    }
+---
+apiVersion: apps/v1
+kind: Deployment
+metadata:
+  name: {{ include "incidentops.fullname" . }}-grafana
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: grafana
+spec:
+  replicas: 1
+  selector:
+    matchLabels:
+      {{- include "incidentops.selectorLabels" . | nindent 6 }}
+      app.kubernetes.io/component: grafana
+  template:
+    metadata:
+      labels:
+        {{- include "incidentops.selectorLabels" . | nindent 8 }}
+        app.kubernetes.io/component: grafana
+      annotations:
+        checksum/datasources: {{ .Values.observability.grafana.image.tag | sha256sum }}
+    spec:
+      securityContext:
+        fsGroup: 472
+        runAsUser: 472
+      containers:
+        - name: grafana
+          image: "{{ .Values.observability.grafana.image.repository }}:{{ .Values.observability.grafana.image.tag }}"
+          imagePullPolicy: {{ .Values.observability.grafana.image.pullPolicy }}
+          ports:
+            - name: http
+              containerPort: 3000
+              protocol: TCP
+          env:
+            - name: GF_SECURITY_ADMIN_USER
+              value: {{ .Values.observability.grafana.adminUser | quote }}
+            - name: GF_SECURITY_ADMIN_PASSWORD
+              valueFrom:
+                secretKeyRef:
+                  name: {{ include "incidentops.fullname" . }}-grafana
+                  key: admin-password
+            - name: GF_USERS_ALLOW_SIGN_UP
+              value: "false"
+            - name: GF_EXPLORE_ENABLED
+              value: "true"
+            - name: GF_FEATURE_TOGGLES_ENABLE
+              value: "traceqlEditor tempoSearch tempoBackendSearch tempoApmTable"
+          volumeMounts:
+            - name: datasources
+              mountPath: /etc/grafana/provisioning/datasources
+            - name: dashboards-provider
+              mountPath: /etc/grafana/provisioning/dashboards
+            - name: dashboards
+              mountPath: /var/lib/grafana/dashboards
+            - name: data
+              mountPath: /var/lib/grafana
+          resources:
+            {{- toYaml .Values.observability.grafana.resources | nindent 12 }}
+          readinessProbe:
+            httpGet:
+              path: /api/health
+              port: http
+            initialDelaySeconds: 10
+            periodSeconds: 10
+          livenessProbe:
+            httpGet:
+              path: /api/health
+              port: http
+            initialDelaySeconds: 30
+            periodSeconds: 30
+      volumes:
+        - name: datasources
+          configMap:
+            name: {{ include "incidentops.fullname" . }}-grafana-datasources
+        - name: dashboards-provider
+          configMap:
+            name: {{ include "incidentops.fullname" . }}-grafana-dashboards-provider
+        - name: dashboards
+          configMap:
+            name: {{ include "incidentops.fullname" . }}-grafana-dashboards
+        - name: data
+          {{- if .Values.observability.grafana.persistence.enabled }}
+          persistentVolumeClaim:
+            claimName: {{ include "incidentops.fullname" . }}-grafana
+          {{- else }}
+          emptyDir: {}
+          {{- end }}
+---
+apiVersion: v1
+kind: Secret
+metadata:
+  name: {{ include "incidentops.fullname" . }}-grafana
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: grafana
+type: Opaque
+data:
+  admin-password: {{ .Values.observability.grafana.adminPassword | b64enc | quote }}
+---
+apiVersion: v1
+kind: Service
+metadata:
+  name: {{ include "incidentops.fullname" . }}-grafana
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: grafana
+spec:
+  type: {{ .Values.observability.grafana.service.type }}
+  ports:
+    - name: http
+      port: 80
+      targetPort: http
+      protocol: TCP
+  selector:
+    {{- include "incidentops.selectorLabels" . | nindent 4 }}
+    app.kubernetes.io/component: grafana
+{{- if .Values.observability.grafana.persistence.enabled }}
+---
+apiVersion: v1
+kind: PersistentVolumeClaim
+metadata:
+  name: {{ include "incidentops.fullname" . }}-grafana
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: grafana
+spec:
+  accessModes:
+    - ReadWriteOnce
+  resources:
+    requests:
+      storage: {{ .Values.observability.grafana.persistence.size }}
+{{- end }}
+{{- end }}

helm/incidentops/templates/grafana-ingress.yaml

@@ -0,0 +1,38 @@
+{{- if and .Values.observability.enabled .Values.observability.grafana.ingress.enabled -}}
+apiVersion: networking.k8s.io/v1
+kind: Ingress
+metadata:
+  name: {{ include "incidentops.fullname" . }}-grafana
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: grafana
+  {{- with .Values.observability.grafana.ingress.annotations }}
+  annotations:
+    {{- toYaml . | nindent 4 }}
+  {{- end }}
+spec:
+  {{- if .Values.ingress.className }}
+  ingressClassName: {{ .Values.ingress.className }}
+  {{- end }}
+  {{- if .Values.observability.grafana.ingress.tls }}
+  tls:
+    {{- range .Values.observability.grafana.ingress.tls }}
+    - hosts:
+        {{- range .hosts }}
+        - {{ . | quote }}
+        {{- end }}
+      secretName: {{ .secretName }}
+    {{- end }}
+  {{- end }}
+  rules:
+    - host: {{ .Values.observability.grafana.ingress.host | quote }}
+      http:
+        paths:
+          - path: /
+            pathType: Prefix
+            backend:
+              service:
+                name: {{ include "incidentops.fullname" . }}-grafana
+                port:
+                  number: 80
+{{- end }}

helm/incidentops/templates/loki-deployment.yaml

@@ -0,0 +1,155 @@
+{{- if .Values.observability.enabled }}
+apiVersion: v1
+kind: ConfigMap
+metadata:
+  name: {{ include "incidentops.fullname" . }}-loki-config
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: loki
+data:
+  loki.yaml: |
+    auth_enabled: false
+
+    server:
+      http_listen_port: 3100
+      grpc_listen_port: 9096
+
+    common:
+      path_prefix: /loki
+      storage:
+        filesystem:
+          chunks_directory: /loki/chunks
+          rules_directory: /loki/rules
+      replication_factor: 1
+      ring:
+        kvstore:
+          store: inmemory
+
+    query_range:
+      results_cache:
+        cache:
+          embedded_cache:
+            enabled: true
+            max_size_mb: 100
+
+    schema_config:
+      configs:
+        - from: "2020-10-24"
+          store: tsdb
+          object_store: filesystem
+          schema: v13
+          index:
+            prefix: index_
+            period: 24h
+
+    ruler:
+      alertmanager_url: http://localhost:9093
+
+    limits_config:
+      retention_period: {{ .Values.observability.loki.retention }}
+      allow_structured_metadata: true
+      volume_enabled: true
+---
+apiVersion: apps/v1
+kind: Deployment
+metadata:
+  name: {{ include "incidentops.fullname" . }}-loki
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: loki
+spec:
+  replicas: 1
+  selector:
+    matchLabels:
+      {{- include "incidentops.selectorLabels" . | nindent 6 }}
+      app.kubernetes.io/component: loki
+  template:
+    metadata:
+      labels:
+        {{- include "incidentops.selectorLabels" . | nindent 8 }}
+        app.kubernetes.io/component: loki
+      annotations:
+        checksum/config: {{ .Values.observability.loki.image.tag | sha256sum }}
+    spec:
+      containers:
+        - name: loki
+          image: "{{ .Values.observability.loki.image.repository }}:{{ .Values.observability.loki.image.tag }}"
+          imagePullPolicy: {{ .Values.observability.loki.image.pullPolicy }}
+          args:
+            - -config.file=/etc/loki/loki.yaml
+          ports:
+            - name: http
+              containerPort: 3100
+              protocol: TCP
+            - name: grpc
+              containerPort: 9096
+              protocol: TCP
+          volumeMounts:
+            - name: config
+              mountPath: /etc/loki
+            - name: data
+              mountPath: /loki
+          resources:
+            {{- toYaml .Values.observability.loki.resources | nindent 12 }}
+          readinessProbe:
+            httpGet:
+              path: /ready
+              port: http
+            initialDelaySeconds: 10
+            periodSeconds: 10
+          livenessProbe:
+            httpGet:
+              path: /ready
+              port: http
+            initialDelaySeconds: 30
+            periodSeconds: 30
+      volumes:
+        - name: config
+          configMap:
+            name: {{ include "incidentops.fullname" . }}-loki-config
+        - name: data
+          {{- if .Values.observability.loki.persistence.enabled }}
+          persistentVolumeClaim:
+            claimName: {{ include "incidentops.fullname" . }}-loki
+          {{- else }}
+          emptyDir: {}
+          {{- end }}
+---
+apiVersion: v1
+kind: Service
+metadata:
+  name: {{ include "incidentops.fullname" . }}-loki
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: loki
+spec:
+  type: ClusterIP
+  ports:
+    - name: http
+      port: 3100
+      targetPort: http
+      protocol: TCP
+    - name: grpc
+      port: 9096
+      targetPort: grpc
+      protocol: TCP
+  selector:
+    {{- include "incidentops.selectorLabels" . | nindent 4 }}
+    app.kubernetes.io/component: loki
+{{- if .Values.observability.loki.persistence.enabled }}
+---
+apiVersion: v1
+kind: PersistentVolumeClaim
+metadata:
+  name: {{ include "incidentops.fullname" . }}-loki
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: loki
+spec:
+  accessModes:
+    - ReadWriteOnce
+  resources:
+    requests:
+      storage: {{ .Values.observability.loki.persistence.size }}
+{{- end }}
+{{- end }}

helm/incidentops/templates/migrate-job.yaml

@@ -30,9 +30,11 @@ spec:
         - name: migrate
           securityContext:
             {{- toYaml .Values.securityContext | nindent 12 }}
-          image: {{ include "incidentops.api.image" . }}
+          image: "{{ .Values.migration.image.repository }}:{{ .Values.migration.image.tag }}"
           imagePullPolicy: {{ .Values.migration.image.pullPolicy }}
           command:
+            - uv
+            - run
             - python
             - migrations/migrate.py
             - apply

helm/incidentops/templates/otel-collector-deployment.yaml

@@ -0,0 +1,132 @@
+{{- if .Values.observability.enabled }}
+apiVersion: v1
+kind: ConfigMap
+metadata:
+  name: {{ include "incidentops.fullname" . }}-otel-collector-config
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: otel-collector
+data:
+  otel-collector-config.yaml: |
+    extensions:
+      health_check:
+        endpoint: 0.0.0.0:13133
+
+    receivers:
+      otlp:
+        protocols:
+          grpc:
+            endpoint: 0.0.0.0:4317
+          http:
+            endpoint: 0.0.0.0:4318
+
+    processors:
+      batch:
+        timeout: 1s
+        send_batch_size: 1024
+      memory_limiter:
+        check_interval: 1s
+        limit_mib: 512
+        spike_limit_mib: 128
+
+    exporters:
+      otlp/tempo:
+        endpoint: {{ include "incidentops.fullname" . }}-tempo:4317
+        tls:
+          insecure: true
+      loki:
+        endpoint: http://{{ include "incidentops.fullname" . }}-loki:3100/loki/api/v1/push
+        default_labels_enabled:
+          exporter: true
+          job: true
+
+    service:
+      extensions: [health_check]
+      pipelines:
+        traces:
+          receivers: [otlp]
+          processors: [memory_limiter, batch]
+          exporters: [otlp/tempo]
+        logs:
+          receivers: [otlp]
+          processors: [memory_limiter, batch]
+          exporters: [loki]
+---
+apiVersion: apps/v1
+kind: Deployment
+metadata:
+  name: {{ include "incidentops.fullname" . }}-otel-collector
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: otel-collector
+spec:
+  replicas: {{ .Values.observability.otelCollector.replicaCount }}
+  selector:
+    matchLabels:
+      {{- include "incidentops.selectorLabels" . | nindent 6 }}
+      app.kubernetes.io/component: otel-collector
+  template:
+    metadata:
+      labels:
+        {{- include "incidentops.selectorLabels" . | nindent 8 }}
+        app.kubernetes.io/component: otel-collector
+      annotations:
+        checksum/config: {{ .Values.observability.otelCollector.image.tag | sha256sum }}
+    spec:
+      containers:
+        - name: otel-collector
+          image: "{{ .Values.observability.otelCollector.image.repository }}:{{ .Values.observability.otelCollector.image.tag }}"
+          imagePullPolicy: {{ .Values.observability.otelCollector.image.pullPolicy }}
+          args:
+            - --config=/etc/otel-collector/otel-collector-config.yaml
+          ports:
+            - name: otlp-grpc
+              containerPort: 4317
+              protocol: TCP
+            - name: otlp-http
+              containerPort: 4318
+              protocol: TCP
+          volumeMounts:
+            - name: config
+              mountPath: /etc/otel-collector
+          resources:
+            {{- toYaml .Values.observability.otelCollector.resources | nindent 12 }}
+          livenessProbe:
+            httpGet:
+              path: /
+              port: 13133
+            initialDelaySeconds: 10
+            periodSeconds: 30
+          readinessProbe:
+            httpGet:
+              path: /
+              port: 13133
+            initialDelaySeconds: 5
+            periodSeconds: 10
+      volumes:
+        - name: config
+          configMap:
+            name: {{ include "incidentops.fullname" . }}-otel-collector-config
+---
+apiVersion: v1
+kind: Service
+metadata:
+  name: {{ include "incidentops.fullname" . }}-otel-collector
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: otel-collector
+spec:
+  type: ClusterIP
+  ports:
+    - name: otlp-grpc
+      port: 4317
+      targetPort: otlp-grpc
+      protocol: TCP
+    - name: otlp-http
+      port: 4318
+      targetPort: otlp-http
+      protocol: TCP
+  selector:
+    {{- include "incidentops.selectorLabels" . | nindent 4 }}
+    app.kubernetes.io/component: otel-collector
+{{- end }}

helm/incidentops/templates/prometheus-deployment.yaml

@@ -0,0 +1,163 @@
+{{- if and .Values.observability.enabled .Values.metrics.enabled }}
+apiVersion: v1
+kind: ConfigMap
+metadata:
+  name: {{ include "incidentops.fullname" . }}-prometheus
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: prometheus
+data:
+  prometheus.yml: |
+    global:
+      scrape_interval: {{ .Values.observability.prometheus.scrapeInterval | default "15s" }}
+      evaluation_interval: 15s
+
+    scrape_configs:
+      - job_name: "prometheus"
+        static_configs:
+          - targets: ["localhost:9090"]
+
+      - job_name: "incidentops-api"
+        kubernetes_sd_configs:
+          - role: pod
+            namespaces:
+              names:
+                - {{ .Release.Namespace }}
+        relabel_configs:
+          - source_labels: [__meta_kubernetes_pod_label_app_kubernetes_io_component]
+            action: keep
+            regex: api
+          - source_labels: [__meta_kubernetes_pod_container_port_name]
+            action: keep
+            regex: metrics
+          - source_labels: [__meta_kubernetes_namespace]
+            target_label: namespace
+          - source_labels: [__meta_kubernetes_pod_name]
+            target_label: pod
+        metrics_path: /metrics
+        scrape_interval: 10s
+
+      - job_name: "incidentops-worker"
+        kubernetes_sd_configs:
+          - role: pod
+            namespaces:
+              names:
+                - {{ .Release.Namespace }}
+        relabel_configs:
+          - source_labels: [__meta_kubernetes_pod_label_app_kubernetes_io_component]
+            action: keep
+            regex: worker
+          - source_labels: [__meta_kubernetes_pod_container_port_name]
+            action: keep
+            regex: metrics
+          - source_labels: [__meta_kubernetes_namespace]
+            target_label: namespace
+          - source_labels: [__meta_kubernetes_pod_name]
+            target_label: pod
+        metrics_path: /metrics
+        scrape_interval: 10s
+---
+apiVersion: apps/v1
+kind: Deployment
+metadata:
+  name: {{ include "incidentops.fullname" . }}-prometheus
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: prometheus
+spec:
+  replicas: 1
+  selector:
+    matchLabels:
+      {{- include "incidentops.selectorLabels" . | nindent 6 }}
+      app.kubernetes.io/component: prometheus
+  template:
+    metadata:
+      labels:
+        {{- include "incidentops.selectorLabels" . | nindent 8 }}
+        app.kubernetes.io/component: prometheus
+      annotations:
+        checksum/config: {{ .Values.observability.prometheus.image.tag | sha256sum }}
+    spec:
+      serviceAccountName: {{ include "incidentops.serviceAccountName" . }}
+      securityContext:
+        fsGroup: 65534
+        runAsUser: 65534
+        runAsNonRoot: true
+      containers:
+        - name: prometheus
+          image: "{{ .Values.observability.prometheus.image.repository }}:{{ .Values.observability.prometheus.image.tag }}"
+          imagePullPolicy: {{ .Values.observability.prometheus.image.pullPolicy }}
+          args:
+            - "--config.file=/etc/prometheus/prometheus.yml"
+            - "--storage.tsdb.path=/prometheus"
+            - "--storage.tsdb.retention.time={{ .Values.observability.prometheus.retention }}"
+            - "--web.enable-lifecycle"
+          ports:
+            - name: http
+              containerPort: 9090
+              protocol: TCP
+          volumeMounts:
+            - name: config
+              mountPath: /etc/prometheus
+            - name: data
+              mountPath: /prometheus
+          resources:
+            {{- toYaml .Values.observability.prometheus.resources | nindent 12 }}
+          readinessProbe:
+            httpGet:
+              path: /-/ready
+              port: http
+            initialDelaySeconds: 10
+            periodSeconds: 10
+          livenessProbe:
+            httpGet:
+              path: /-/healthy
+              port: http
+            initialDelaySeconds: 30
+            periodSeconds: 30
+      volumes:
+        - name: config
+          configMap:
+            name: {{ include "incidentops.fullname" . }}-prometheus
+        - name: data
+          {{- if .Values.observability.prometheus.persistence.enabled }}
+          persistentVolumeClaim:
+            claimName: {{ include "incidentops.fullname" . }}-prometheus
+          {{- else }}
+          emptyDir: {}
+          {{- end }}
+---
+apiVersion: v1
+kind: Service
+metadata:
+  name: {{ include "incidentops.fullname" . }}-prometheus
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: prometheus
+spec:
+  type: ClusterIP
+  ports:
+    - name: http
+      port: 9090
+      targetPort: http
+      protocol: TCP
+  selector:
+    {{- include "incidentops.selectorLabels" . | nindent 4 }}
+    app.kubernetes.io/component: prometheus
+{{- if .Values.observability.prometheus.persistence.enabled }}
+---
+apiVersion: v1
+kind: PersistentVolumeClaim
+metadata:
+  name: {{ include "incidentops.fullname" . }}-prometheus
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: prometheus
+spec:
+  accessModes:
+    - ReadWriteOnce
+  resources:
+    requests:
+      storage: {{ .Values.observability.prometheus.persistence.size }}
+{{- end }}
+{{- end }}

helm/incidentops/templates/prometheus-rbac.yaml

@@ -0,0 +1,29 @@
+{{- if and .Values.observability.enabled .Values.metrics.enabled }}
+apiVersion: rbac.authorization.k8s.io/v1
+kind: Role
+metadata:
+  name: {{ include "incidentops.fullname" . }}-prometheus
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: prometheus
+rules:
+  - apiGroups: [""]
+    resources: ["pods", "endpoints", "services"]
+    verbs: ["get", "list", "watch"]
+---
+apiVersion: rbac.authorization.k8s.io/v1
+kind: RoleBinding
+metadata:
+  name: {{ include "incidentops.fullname" . }}-prometheus
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: prometheus
+subjects:
+  - kind: ServiceAccount
+    name: {{ include "incidentops.serviceAccountName" . }}
+    namespace: {{ .Release.Namespace }}
+roleRef:
+  apiGroup: rbac.authorization.k8s.io
+  kind: Role
+  name: {{ include "incidentops.fullname" . }}-prometheus
+{{- end }}

helm/incidentops/templates/promtail-daemonset.yaml

@@ -0,0 +1,169 @@
+{{- if and .Values.observability.enabled .Values.observability.promtail.enabled }}
+apiVersion: v1
+kind: ConfigMap
+metadata:
+  name: {{ include "incidentops.fullname" . }}-promtail-config
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: promtail
+data:
+  promtail.yaml: |
+    server:
+      http_listen_port: 3101
+      grpc_listen_port: 0
+
+    positions:
+      filename: /run/promtail/positions.yaml
+
+    clients:
+      - url: http://{{ include "incidentops.fullname" . }}-loki:3100/loki/api/v1/push
+
+    scrape_configs:
+      - job_name: kubernetes-pods
+        pipeline_stages:
+          - cri: {}
+        kubernetes_sd_configs:
+          - role: pod
+            namespaces:
+              names: [{{ .Release.Namespace }}]
+        relabel_configs:
+          - source_labels: [__meta_kubernetes_pod_container_init]
+            regex: "true"
+            action: drop
+          - source_labels: [__meta_kubernetes_pod_phase]
+            regex: Pending|Failed|Succeeded
+            action: drop
+          - source_labels: [__meta_kubernetes_pod_name, __meta_kubernetes_pod_namespace, __meta_kubernetes_pod_container_name]
+            target_label: __path__
+            replacement: /var/log/containers/$1_$2_$3-*.log
+          - source_labels: [__meta_kubernetes_pod_label_app_kubernetes_io_component]
+            regex: (.*)
+            target_label: service_name
+            replacement: {{ include "incidentops.fullname" . }}-$1
+          - source_labels: [__meta_kubernetes_pod_namespace]
+            target_label: namespace
+          - source_labels: [__meta_kubernetes_pod_name]
+            target_label: pod
+          - source_labels: [__meta_kubernetes_pod_container_name]
+            target_label: container
+          - source_labels: [__meta_kubernetes_pod_uid]
+            target_label: pod_uid
+          - target_label: cluster
+            replacement: {{ .Release.Namespace }}
+
+      - job_name: containers-fallback
+        pipeline_stages:
+          - cri: {}
+        static_configs:
+          - labels:
+              job: containers
+              namespace: {{ .Release.Namespace }}
+              service_name: incidentops-api
+              __path__: /var/log/containers/incidentops-api-*_incidentops_api-*.log
+          - labels:
+              job: containers
+              namespace: {{ .Release.Namespace }}
+              service_name: incidentops-worker
+              __path__: /var/log/containers/incidentops-worker-*_incidentops_worker-*.log
+---
+apiVersion: v1
+kind: ServiceAccount
+metadata:
+  name: {{ include "incidentops.fullname" . }}-promtail
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: promtail
+---
+apiVersion: rbac.authorization.k8s.io/v1
+kind: ClusterRole
+metadata:
+  name: {{ include "incidentops.fullname" . }}-promtail
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: promtail
+rules:
+  - apiGroups: [""]
+    resources: ["pods", "pods/log", "namespaces", "services", "endpoints", "nodes"]
+    verbs: ["get", "list", "watch"]
+---
+apiVersion: rbac.authorization.k8s.io/v1
+kind: ClusterRoleBinding
+metadata:
+  name: {{ include "incidentops.fullname" . }}-promtail
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: promtail
+subjects:
+  - kind: ServiceAccount
+    name: {{ include "incidentops.fullname" . }}-promtail
+    namespace: {{ .Release.Namespace }}
+roleRef:
+  apiGroup: rbac.authorization.k8s.io
+  kind: ClusterRole
+  name: {{ include "incidentops.fullname" . }}-promtail
+---
+apiVersion: apps/v1
+kind: DaemonSet
+metadata:
+  name: {{ include "incidentops.fullname" . }}-promtail
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: promtail
+spec:
+  selector:
+    matchLabels:
+      {{- include "incidentops.selectorLabels" . | nindent 6 }}
+      app.kubernetes.io/component: promtail
+  template:
+    metadata:
+      labels:
+        {{- include "incidentops.selectorLabels" . | nindent 8 }}
+        app.kubernetes.io/component: promtail
+      annotations:
+        checksum/config: {{ .Values.observability.promtail.image.tag | sha256sum }}
+    spec:
+      serviceAccountName: {{ include "incidentops.fullname" . }}-promtail
+      securityContext:
+        runAsUser: 0
+      containers:
+        - name: promtail
+          image: "{{ .Values.observability.promtail.image.repository }}:{{ .Values.observability.promtail.image.tag }}"
+          imagePullPolicy: {{ .Values.observability.promtail.image.pullPolicy }}
+          args:
+            - -config.file=/etc/promtail/promtail.yaml
+          ports:
+            - name: http-metrics
+              containerPort: 3101
+              protocol: TCP
+          volumeMounts:
+            - name: config
+              mountPath: /etc/promtail
+            - name: positions
+              mountPath: /run/promtail
+            - name: varlog
+              mountPath: /var/log
+              readOnly: true
+            - name: varlogpods
+              mountPath: /var/log/pods
+              readOnly: true
+            - name: varlogcontainers
+              mountPath: /var/log/containers
+              readOnly: true
+          resources:
+            {{- toYaml .Values.observability.promtail.resources | nindent 12 }}
+      volumes:
+        - name: config
+          configMap:
+            name: {{ include "incidentops.fullname" . }}-promtail-config
+        - name: positions
+          emptyDir: {}
+        - name: varlog
+          hostPath:
+            path: /var/log
+        - name: varlogpods
+          hostPath:
+            path: /var/log/pods
+        - name: varlogcontainers
+          hostPath:
+            path: /var/log/containers
+{{- end }}

helm/incidentops/templates/tempo-deployment.yaml

@@ -0,0 +1,153 @@
+{{- if .Values.observability.enabled }}
+apiVersion: v1
+kind: ConfigMap
+metadata:
+  name: {{ include "incidentops.fullname" . }}-tempo-config
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: tempo
+data:
+  tempo.yaml: |
+    server:
+      http_listen_port: 3200
+
+    distributor:
+      receivers:
+        otlp:
+          protocols:
+            grpc:
+              endpoint: 0.0.0.0:4317
+            http:
+              endpoint: 0.0.0.0:4318
+
+    ingester:
+      trace_idle_period: 10s
+      max_block_bytes: 1048576
+      max_block_duration: 5m
+
+    compactor:
+      compaction:
+        block_retention: {{ .Values.observability.tempo.retention }}
+
+    storage:
+      trace:
+        backend: local
+        local:
+          path: /var/tempo/traces
+        wal:
+          path: /var/tempo/wal
+
+    querier:
+      search:
+        query_timeout: 30s
+---
+apiVersion: apps/v1
+kind: Deployment
+metadata:
+  name: {{ include "incidentops.fullname" . }}-tempo
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: tempo
+spec:
+  replicas: 1
+  selector:
+    matchLabels:
+      {{- include "incidentops.selectorLabels" . | nindent 6 }}
+      app.kubernetes.io/component: tempo
+  template:
+    metadata:
+      labels:
+        {{- include "incidentops.selectorLabels" . | nindent 8 }}
+        app.kubernetes.io/component: tempo
+      annotations:
+        checksum/config: {{ .Values.observability.tempo.image.tag | sha256sum }}
+    spec:
+      containers:
+        - name: tempo
+          image: "{{ .Values.observability.tempo.image.repository }}:{{ .Values.observability.tempo.image.tag }}"
+          imagePullPolicy: {{ .Values.observability.tempo.image.pullPolicy }}
+          args:
+            - -config.file=/etc/tempo/tempo.yaml
+          ports:
+            - name: http
+              containerPort: 3200
+              protocol: TCP
+            - name: otlp-grpc
+              containerPort: 4317
+              protocol: TCP
+            - name: otlp-http
+              containerPort: 4318
+              protocol: TCP
+          volumeMounts:
+            - name: config
+              mountPath: /etc/tempo
+            - name: data
+              mountPath: /var/tempo
+          resources:
+            {{- toYaml .Values.observability.tempo.resources | nindent 12 }}
+          readinessProbe:
+            httpGet:
+              path: /ready
+              port: http
+            initialDelaySeconds: 10
+            periodSeconds: 10
+          livenessProbe:
+            httpGet:
+              path: /ready
+              port: http
+            initialDelaySeconds: 30
+            periodSeconds: 30
+      volumes:
+        - name: config
+          configMap:
+            name: {{ include "incidentops.fullname" . }}-tempo-config
+        - name: data
+          {{- if .Values.observability.tempo.persistence.enabled }}
+          persistentVolumeClaim:
+            claimName: {{ include "incidentops.fullname" . }}-tempo
+          {{- else }}
+          emptyDir: {}
+          {{- end }}
+---
+apiVersion: v1
+kind: Service
+metadata:
+  name: {{ include "incidentops.fullname" . }}-tempo
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: tempo
+spec:
+  type: ClusterIP
+  ports:
+    - name: http
+      port: 3200
+      targetPort: http
+      protocol: TCP
+    - name: otlp-grpc
+      port: 4317
+      targetPort: otlp-grpc
+      protocol: TCP
+    - name: otlp-http
+      port: 4318
+      targetPort: otlp-http
+      protocol: TCP
+  selector:
+    {{- include "incidentops.selectorLabels" . | nindent 4 }}
+    app.kubernetes.io/component: tempo
+{{- if .Values.observability.tempo.persistence.enabled }}
+---
+apiVersion: v1
+kind: PersistentVolumeClaim
+metadata:
+  name: {{ include "incidentops.fullname" . }}-tempo
+  labels:
+    {{- include "incidentops.labels" . | nindent 4 }}
+    app.kubernetes.io/component: tempo
+spec:
+  accessModes:
+    - ReadWriteOnce
+  resources:
+    requests:
+      storage: {{ .Values.observability.tempo.persistence.size }}
+{{- end }}
+{{- end }}

helm/incidentops/templates/worker-deployment.yaml

@@ -29,6 +29,29 @@ spec:
       serviceAccountName: {{ include "incidentops.serviceAccountName" . }}
       securityContext:
         {{- toYaml .Values.podSecurityContext | nindent 8 }}
+      initContainers:
+        - name: wait-for-postgres
+          image: busybox:1.36
+          command:
+            - sh
+            - -c
+            - |
+              until nc -z {{ include "incidentops.fullname" . }}-postgresql 5432; do
+                echo "Waiting for PostgreSQL..."
+                sleep 2
+              done
+              echo "PostgreSQL is ready"
+        - name: wait-for-redis
+          image: busybox:1.36
+          command:
+            - sh
+            - -c
+            - |
+              until nc -z {{ include "incidentops.fullname" . }}-redis 6379; do
+                echo "Waiting for Redis..."
+                sleep 2
+              done
+              echo "Redis is ready"
       containers:
         - name: worker
           securityContext:
@@ -36,6 +59,8 @@ spec:
           image: {{ include "incidentops.worker.image" . }}
           imagePullPolicy: {{ .Values.worker.image.pullPolicy }}
           command:
+            - uv
+            - run
             - celery
             - -A
             - worker.celery_app
@@ -52,6 +77,8 @@ spec:
           livenessProbe:
             exec:
               command:
+                - uv
+                - run
                 - celery
                 - -A
                 - worker.celery_app

helm/incidentops/values-production.yaml

@@ -80,3 +80,63 @@ redis:
     limits:
       cpu: 1000m
       memory: 1Gi
+
+# Application configuration
+config:
+  environment: production
+  logLevel: INFO
+
+# Observability Stack - Production settings
+observability:
+  enabled: true
+
+  otelCollector:
+    replicaCount: 2
+    resources:
+      requests:
+        cpu: 100m
+        memory: 256Mi
+      limits:
+        cpu: 500m
+        memory: 512Mi
+
+  tempo:
+    retention: "720h"  # 30 days
+    persistence:
+      enabled: true
+      size: 50Gi
+    resources:
+      requests:
+        cpu: 250m
+        memory: 512Mi
+      limits:
+        cpu: 1000m
+        memory: 2Gi
+
+  loki:
+    retention: "720h"  # 30 days
+    persistence:
+      enabled: true
+      size: 100Gi
+    resources:
+      requests:
+        cpu: 250m
+        memory: 512Mi
+      limits:
+        cpu: 1000m
+        memory: 2Gi
+
+  grafana:
+    adminPassword: ""  # Set via external secret in production
+    service:
+      type: ClusterIP
+    persistence:
+      enabled: true
+      size: 5Gi
+    resources:
+      requests:
+        cpu: 100m
+        memory: 256Mi
+      limits:
+        cpu: 500m
+        memory: 512Mi

helm/incidentops/values.yaml

@@ -106,6 +106,8 @@ config:
   jwtAlgorithm: HS256
   accessTokenExpireMinutes: 30
   refreshTokenExpireDays: 30
+  environment: development
+  logLevel: INFO
 
 # Secrets (use external secrets in production)
 secrets:
@@ -161,3 +163,117 @@ podSecurityContext:
 securityContext:
   runAsNonRoot: true
   runAsUser: 1000
+
+# Observability Stack (Grafana + Loki + Tempo + OpenTelemetry Collector)
+observability:
+  enabled: true
+
+  otelCollector:
+    replicaCount: 1
+    image:
+      repository: otel/opentelemetry-collector-contrib
+      tag: "0.96.0"
+      pullPolicy: IfNotPresent
+    resources:
+      requests:
+        cpu: 50m
+        memory: 128Mi
+      limits:
+        cpu: 200m
+        memory: 256Mi
+
+  tempo:
+    image:
+      repository: grafana/tempo
+      tag: "2.4.1"
+      pullPolicy: IfNotPresent
+    retention: "168h"  # 7 days
+    persistence:
+      enabled: false
+      size: 10Gi
+    resources:
+      requests:
+        cpu: 50m
+        memory: 128Mi
+      limits:
+        cpu: 500m
+        memory: 512Mi
+
+  loki:
+    image:
+      repository: grafana/loki
+      tag: "2.9.6"
+      pullPolicy: IfNotPresent
+    retention: "168h"  # 7 days
+    persistence:
+      enabled: false
+      size: 10Gi
+    resources:
+      requests:
+        cpu: 50m
+        memory: 128Mi
+      limits:
+        cpu: 500m
+        memory: 512Mi
+
+  prometheus:
+    image:
+      repository: prom/prometheus
+      tag: "v2.51.0"
+      pullPolicy: IfNotPresent
+    retention: "15d"
+    scrapeInterval: "15s"
+    persistence:
+      enabled: false
+      size: 10Gi
+    resources:
+      requests:
+        cpu: 50m
+        memory: 128Mi
+      limits:
+        cpu: 500m
+        memory: 512Mi
+
+  grafana:
+    image:
+      repository: grafana/grafana
+      tag: "10.4.1"
+      pullPolicy: IfNotPresent
+    adminUser: admin
+    adminPassword: "admin"  # Change in production!
+    service:
+      type: ClusterIP
+    ingress:
+      enabled: false
+      host: grafana.incidentops.local
+      annotations: {}
+      tls: []
+    persistence:
+      enabled: false
+      size: 1Gi
+    resources:
+      requests:
+        cpu: 50m
+        memory: 128Mi
+      limits:
+        cpu: 200m
+        memory: 256Mi
+
+  promtail:
+    enabled: true
+    image:
+      repository: grafana/promtail
+      tag: "2.9.6"
+      pullPolicy: IfNotPresent
+    resources:
+      requests:
+        cpu: 25m
+        memory: 64Mi
+      limits:
+        cpu: 200m
+        memory: 256Mi
+
+# Metrics configuration
+metrics:
+  enabled: true
+  port: 9464

observability/grafana/dashboards/api-overview.json

@@ -0,0 +1,294 @@
+{
+  "title": "IncidentOps API Overview",
+  "uid": "incidentops-api",
+  "tags": ["incidentops", "api"],
+  "timezone": "browser",
+  "editable": true,
+  "panels": [
+    {
+      "id": 1,
+      "title": "Request Rate",
+      "type": "timeseries",
+      "gridPos": {"h": 8, "w": 8, "x": 0, "y": 0},
+      "targets": [
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "sum(rate(http_server_request_duration_seconds_count{job=\"incidentops-api\"}[1m]))",
+          "legendFormat": "Requests/sec",
+          "refId": "A"
+        }
+      ],
+      "fieldConfig": {
+        "defaults": {
+          "color": {"mode": "palette-classic"},
+          "unit": "reqps"
+        }
+      }
+    },
+    {
+      "id": 2,
+      "title": "Request Duration (p50, p95, p99)",
+      "type": "timeseries",
+      "gridPos": {"h": 8, "w": 8, "x": 8, "y": 0},
+      "targets": [
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "histogram_quantile(0.50, sum(rate(http_server_request_duration_seconds_bucket{job=\"incidentops-api\"}[5m])) by (le))",
+          "legendFormat": "p50",
+          "refId": "A"
+        },
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "histogram_quantile(0.95, sum(rate(http_server_request_duration_seconds_bucket{job=\"incidentops-api\"}[5m])) by (le))",
+          "legendFormat": "p95",
+          "refId": "B"
+        },
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "histogram_quantile(0.99, sum(rate(http_server_request_duration_seconds_bucket{job=\"incidentops-api\"}[5m])) by (le))",
+          "legendFormat": "p99",
+          "refId": "C"
+        }
+      ],
+      "fieldConfig": {
+        "defaults": {
+          "color": {"mode": "palette-classic"},
+          "unit": "s"
+        }
+      }
+    },
+    {
+      "id": 3,
+      "title": "Error Rate",
+      "type": "timeseries",
+      "gridPos": {"h": 8, "w": 8, "x": 16, "y": 0},
+      "targets": [
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "sum(rate(http_server_request_duration_seconds_count{job=\"incidentops-api\", http_status_code=~\"5..\"}[1m])) / sum(rate(http_server_request_duration_seconds_count{job=\"incidentops-api\"}[1m])) * 100",
+          "legendFormat": "Error %",
+          "refId": "A"
+        }
+      ],
+      "fieldConfig": {
+        "defaults": {
+          "color": {"fixedColor": "red", "mode": "fixed"},
+          "unit": "percent",
+          "min": 0,
+          "max": 100
+        }
+      }
+    },
+    {
+      "id": 4,
+      "title": "Requests by Status Code",
+      "type": "timeseries",
+      "gridPos": {"h": 8, "w": 12, "x": 0, "y": 8},
+      "targets": [
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "sum by (http_status_code) (rate(http_server_request_duration_seconds_count{job=\"incidentops-api\"}[1m]))",
+          "legendFormat": "{{http_status_code}}",
+          "refId": "A"
+        }
+      ],
+      "fieldConfig": {
+        "defaults": {
+          "color": {"mode": "palette-classic"},
+          "unit": "reqps"
+        }
+      }
+    },
+    {
+      "id": 5,
+      "title": "Requests by Endpoint",
+      "type": "timeseries",
+      "gridPos": {"h": 8, "w": 12, "x": 12, "y": 8},
+      "targets": [
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "sum by (http_route) (rate(http_server_request_duration_seconds_count{job=\"incidentops-api\"}[1m]))",
+          "legendFormat": "{{http_route}}",
+          "refId": "A"
+        }
+      ],
+      "fieldConfig": {
+        "defaults": {
+          "color": {"mode": "palette-classic"},
+          "unit": "reqps"
+        }
+      }
+    },
+    {
+      "id": 6,
+      "title": "System CPU Usage",
+      "type": "gauge",
+      "gridPos": {"h": 6, "w": 6, "x": 0, "y": 16},
+      "targets": [
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "avg(system_cpu_utilization{job=\"incidentops-api\"}) * 100",
+          "refId": "A"
+        }
+      ],
+      "fieldConfig": {
+        "defaults": {
+          "color": {"mode": "thresholds"},
+          "thresholds": {
+            "mode": "absolute",
+            "steps": [
+              {"color": "green", "value": null},
+              {"color": "yellow", "value": 60},
+              {"color": "red", "value": 80}
+            ]
+          },
+          "unit": "percent",
+          "min": 0,
+          "max": 100
+        }
+      }
+    },
+    {
+      "id": 7,
+      "title": "Memory Usage",
+      "type": "gauge",
+      "gridPos": {"h": 6, "w": 6, "x": 6, "y": 16},
+      "targets": [
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "process_runtime_cpython_memory_bytes{job=\"incidentops-api\", type=\"rss\"} / 1024 / 1024",
+          "refId": "A"
+        }
+      ],
+      "fieldConfig": {
+        "defaults": {
+          "color": {"mode": "thresholds"},
+          "thresholds": {
+            "mode": "absolute",
+            "steps": [
+              {"color": "green", "value": null},
+              {"color": "yellow", "value": 256},
+              {"color": "red", "value": 512}
+            ]
+          },
+          "unit": "decmbytes"
+        }
+      }
+    },
+    {
+      "id": 8,
+      "title": "Active Threads",
+      "type": "stat",
+      "gridPos": {"h": 6, "w": 6, "x": 12, "y": 16},
+      "targets": [
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "process_runtime_cpython_thread_count{job=\"incidentops-api\"}",
+          "refId": "A"
+        }
+      ],
+      "fieldConfig": {
+        "defaults": {
+          "color": {"mode": "thresholds"},
+          "thresholds": {
+            "mode": "absolute",
+            "steps": [
+              {"color": "green", "value": null},
+              {"color": "yellow", "value": 50},
+              {"color": "red", "value": 100}
+            ]
+          }
+        }
+      }
+    },
+    {
+      "id": 9,
+      "title": "GC Collections",
+      "type": "stat",
+      "gridPos": {"h": 6, "w": 6, "x": 18, "y": 16},
+      "targets": [
+        {
+          "datasource": {"type": "prometheus", "uid": "prometheus"},
+          "expr": "sum(rate(process_runtime_cpython_gc_count{job=\"incidentops-api\"}[5m]))",
+          "refId": "A"
+        }
+      ],
+      "fieldConfig": {
+        "defaults": {
+          "color": {"mode": "thresholds"},
+          "thresholds": {
+            "mode": "absolute",
+            "steps": [
+              {"color": "green", "value": null}
+            ]
+          },
+          "unit": "cps"
+        }
+      }
+    },
+    {
+      "id": 10,
+      "title": "Recent Logs",
+      "type": "logs",
+      "gridPos": {"h": 10, "w": 24, "x": 0, "y": 22},
+      "targets": [
+        {
+          "datasource": {"type": "loki", "uid": "loki"},
+          "expr": "{service_name=\"incidentops-api\"} | json",
+          "refId": "A"
+        }
+      ],
+      "options": {
+        "showTime": true,
+        "showLabels": true,
+        "wrapLogMessage": true,
+        "enableLogDetails": true,
+        "sortOrder": "Descending"
+      }
+    },
+    {
+      "id": 11,
+      "title": "Error Logs",
+      "type": "logs",
+      "gridPos": {"h": 8, "w": 24, "x": 0, "y": 32},
+      "targets": [
+        {
+          "datasource": {"type": "loki", "uid": "loki"},
+          "expr": "{service_name=\"incidentops-api\"} |= \"ERROR\" | json",
+          "refId": "A"
+        }
+      ],
+      "options": {
+        "showTime": true,
+        "showLabels": true,
+        "wrapLogMessage": true,
+        "enableLogDetails": true,
+        "sortOrder": "Descending"
+      }
+    },
+    {
+      "id": 12,
+      "title": "Recent Traces",
+      "type": "traces",
+      "gridPos": {"h": 10, "w": 24, "x": 0, "y": 40},
+      "targets": [
+        {
+          "datasource": {"type": "tempo", "uid": "tempo"},
+          "queryType": "traceqlSearch",
+          "filters": [
+            {
+              "id": "service-name",
+              "operator": "=",
+              "scope": "resource",
+              "tag": "service.name",
+              "value": ["incidentops-api"]
+            }
+          ],
+          "refId": "A"
+        }
+      ]
+    }
+  ],
+  "schemaVersion": 38,
+  "version": 2
+}

observability/grafana/provisioning/dashboards/dashboards.yaml

@@ -0,0 +1,12 @@
+apiVersion: 1
+
+providers:
+  - name: 'default'
+    orgId: 1
+    folder: 'IncidentOps'
+    folderUid: 'incidentops'
+    type: file
+    disableDeletion: false
+    editable: true
+    options:
+      path: /var/lib/grafana/dashboards

observability/grafana/provisioning/datasources/datasources.yaml

@@ -0,0 +1,48 @@
+apiVersion: 1
+
+datasources:
+  - name: Prometheus
+    type: prometheus
+    uid: prometheus
+    url: http://prometheus:9090
+    access: proxy
+    isDefault: false
+    jsonData:
+      httpMethod: POST
+      exemplarTraceIdDestinations:
+        - name: trace_id
+          datasourceUid: tempo
+
+  - name: Tempo
+    type: tempo
+    uid: tempo
+    url: http://tempo:3200
+    access: proxy
+    isDefault: false
+    jsonData:
+      tracesToLogsV2:
+        datasourceUid: loki
+        spanStartTimeShift: '-1h'
+        spanEndTimeShift: '1h'
+        filterByTraceID: true
+        filterBySpanID: true
+      tracesToMetrics:
+        datasourceUid: prometheus
+      nodeGraph:
+        enabled: true
+      lokiSearch:
+        datasourceUid: loki
+
+  - name: Loki
+    type: loki
+    uid: loki
+    url: http://loki:3100
+    access: proxy
+    isDefault: true
+    jsonData:
+      derivedFields:
+        - datasourceUid: tempo
+          matcherRegex: '"trace_id":"([a-f0-9]+)"'
+          name: TraceID
+          url: '$${__value.raw}'
+          urlDisplayLabel: 'View Trace'

observability/loki/config.yaml

@@ -0,0 +1,41 @@
+auth_enabled: false
+
+server:
+  http_listen_port: 3100
+  grpc_listen_port: 9096
+
+common:
+  path_prefix: /loki
+  storage:
+    filesystem:
+      chunks_directory: /loki/chunks
+      rules_directory: /loki/rules
+  replication_factor: 1
+  ring:
+    kvstore:
+      store: inmemory
+
+query_range:
+  results_cache:
+    cache:
+      embedded_cache:
+        enabled: true
+        max_size_mb: 100
+
+schema_config:
+  configs:
+    - from: "2020-10-24"
+      store: tsdb
+      object_store: filesystem
+      schema: v13
+      index:
+        prefix: index_
+        period: 24h
+
+ruler:
+  alertmanager_url: http://localhost:9093
+
+limits_config:
+  retention_period: 168h  # 7 days
+  allow_structured_metadata: true
+  volume_enabled: true

observability/otel-collector/config.yaml

@@ -0,0 +1,38 @@
+receivers:
+  otlp:
+    protocols:
+      grpc:
+        endpoint: 0.0.0.0:4317
+      http:
+        endpoint: 0.0.0.0:4318
+
+processors:
+  batch:
+    timeout: 1s
+    send_batch_size: 1024
+  memory_limiter:
+    check_interval: 1s
+    limit_mib: 256
+    spike_limit_mib: 64
+
+exporters:
+  otlp/tempo:
+    endpoint: tempo:4317
+    tls:
+      insecure: true
+  loki:
+    endpoint: http://loki:3100/loki/api/v1/push
+    default_labels_enabled:
+      exporter: true
+      job: true
+
+service:
+  pipelines:
+    traces:
+      receivers: [otlp]
+      processors: [memory_limiter, batch]
+      exporters: [otlp/tempo]
+    logs:
+      receivers: [otlp]
+      processors: [memory_limiter, batch]
+      exporters: [loki]

observability/prometheus/prometheus.yml

@@ -0,0 +1,23 @@
+global:
+  scrape_interval: 15s
+  evaluation_interval: 15s
+
+scrape_configs:
+  # Scrape Prometheus itself
+  - job_name: "prometheus"
+    static_configs:
+      - targets: ["localhost:9090"]
+
+  # Scrape IncidentOps API metrics
+  - job_name: "incidentops-api"
+    static_configs:
+      - targets: ["api:9464"]
+    metrics_path: /metrics
+    scrape_interval: 10s
+
+  # Scrape IncidentOps Worker metrics (when metrics are enabled)
+  - job_name: "incidentops-worker"
+    static_configs:
+      - targets: ["worker:9464"]
+    metrics_path: /metrics
+    scrape_interval: 10s

observability/tempo/config.yaml

@@ -0,0 +1,32 @@
+server:
+  http_listen_port: 3200
+
+distributor:
+  receivers:
+    otlp:
+      protocols:
+        grpc:
+          endpoint: 0.0.0.0:4317
+        http:
+          endpoint: 0.0.0.0:4318
+
+ingester:
+  trace_idle_period: 10s
+  max_block_bytes: 1048576
+  max_block_duration: 5m
+
+compactor:
+  compaction:
+    block_retention: 168h  # 7 days
+
+storage:
+  trace:
+    backend: local
+    local:
+      path: /var/tempo/traces
+    wal:
+      path: /var/tempo/wal
+
+querier:
+  search:
+    query_timeout: 30s

pyproject.toml

@@ -15,6 +15,18 @@ dependencies = [
     "celery[redis]>=5.4.0",
     "redis>=5.0.0",
     "httpx>=0.28.0",
+    # OpenTelemetry
+    "opentelemetry-api>=1.27.0",
+    "opentelemetry-sdk>=1.27.0",
+    "opentelemetry-exporter-otlp>=1.27.0",
+    "opentelemetry-exporter-prometheus>=0.48b0",
+    "opentelemetry-instrumentation-fastapi>=0.48b0",
+    "opentelemetry-instrumentation-asyncpg>=0.48b0",
+    "opentelemetry-instrumentation-httpx>=0.48b0",
+    "opentelemetry-instrumentation-redis>=0.48b0",
+    "opentelemetry-instrumentation-logging>=0.48b0",
+    "opentelemetry-instrumentation-system-metrics>=0.48b0",
+    "prometheus-client>=0.20.0",
 ]
 
 [project.optional-dependencies]

skaffold.yaml

@@ -27,14 +27,15 @@ build:
           - src: "worker/**/*.py"
             dest: /app
 
-    - image: incidentops/web
+    # Web frontend disabled until implemented
-      docker:
+    # - image: incidentops/web
-        dockerfile: Dockerfile.web
+    #   docker:
-      context: .
+    #     dockerfile: Dockerfile.web
-      sync:
+    #   context: .
-        manual:
+    #   sync:
-          - src: "web/src/**/*"
+    #     manual:
-            dest: /app
+    #       - src: "web/src/**/*"
+    #         dest: /app
 
   local:
     push: false
@@ -48,12 +49,15 @@ deploy:
         valuesFiles:
           - helm/incidentops/values.yaml
         setValues:
-          api.image.repository: incidentops/api
+          web.replicaCount: 0  # Disabled until frontend is implemented
-          api.image.tag: ""
+          migration.enabled: true
-          worker.image.repository: incidentops/worker
+        setValueTemplates:
-          worker.image.tag: ""
+          api.image.repository: "{{.IMAGE_REPO_incidentops_api}}"
-          web.image.repository: incidentops/web
+          api.image.tag: "{{.IMAGE_TAG_incidentops_api}}"
-          web.image.tag: ""
+          worker.image.repository: "{{.IMAGE_REPO_incidentops_worker}}"
+          worker.image.tag: "{{.IMAGE_TAG_incidentops_worker}}"
+          migration.image.repository: "{{.IMAGE_REPO_incidentops_api}}"
+          migration.image.tag: "{{.IMAGE_TAG_incidentops_api}}"
         createNamespace: true
         namespace: incidentops
 
@@ -74,13 +78,15 @@ profiles:
             setValues:
               api.replicaCount: 1
               worker.replicaCount: 1
-              web.replicaCount: 1
+              web.replicaCount: 0  # Disabled until frontend is implemented
-              api.image.repository: incidentops/api
+              migration.enabled: true
-              api.image.tag: ""
+            setValueTemplates:
-              worker.image.repository: incidentops/worker
+              api.image.repository: "{{.IMAGE_REPO_incidentops_api}}"
-              worker.image.tag: ""
+              api.image.tag: "{{.IMAGE_TAG_incidentops_api}}"
-              web.image.repository: incidentops/web
+              worker.image.repository: "{{.IMAGE_REPO_incidentops_worker}}"
-              web.image.tag: ""
+              worker.image.tag: "{{.IMAGE_TAG_incidentops_worker}}"
+              migration.image.repository: "{{.IMAGE_REPO_incidentops_api}}"
+              migration.image.tag: "{{.IMAGE_TAG_incidentops_api}}"
             createNamespace: true
             namespace: incidentops
 
@@ -115,8 +121,30 @@ portForward:
     namespace: incidentops
     port: 8000
     localPort: 8000
+  # Web frontend disabled until implemented
+  # - resourceType: service
+  #   resourceName: incidentops-web
+  #   namespace: incidentops
+  #   port: 3000
+  #   localPort: 3000
+  # Observability
   - resourceType: service
-    resourceName: incidentops-web
+    resourceName: incidentops-grafana
     namespace: incidentops
-    port: 3000
+    port: 80
-    localPort: 3000
+    localPort: 3001
+  - resourceType: service
+    resourceName: incidentops-prometheus
+    namespace: incidentops
+    port: 9090
+    localPort: 9090
+  - resourceType: service
+    resourceName: incidentops-tempo
+    namespace: incidentops
+    port: 3200
+    localPort: 3200
+  - resourceType: service
+    resourceName: incidentops-loki
+    namespace: incidentops
+    port: 3100
+    localPort: 3100

tests/api/test_incidents.py

@@ -0,0 +1,230 @@
+"""Integration tests for incident endpoints."""
+
+from __future__ import annotations
+
+from datetime import UTC, datetime, timedelta
+from uuid import UUID, uuid4
+
+import asyncpg
+import pytest
+from httpx import AsyncClient
+
+from app.core import security
+from app.repositories.incident import IncidentRepository
+from tests.api import helpers
+
+
+pytestmark = pytest.mark.asyncio
+
+API_PREFIX = "/v1"
+
+
+async def _create_service(conn: asyncpg.Connection, org_id: UUID, slug: str = "api") -> UUID:
+    service_id = uuid4()
+    await conn.execute(
+        "INSERT INTO services (id, org_id, name, slug) VALUES ($1, $2, $3, $4)",
+        service_id,
+        org_id,
+        "API",
+        slug,
+    )
+    return service_id
+
+
+async def _create_incident(
+    conn: asyncpg.Connection,
+    org_id: UUID,
+    service_id: UUID,
+    title: str,
+    severity: str = "low",
+    created_at: datetime | None = None,
+) -> UUID:
+    repo = IncidentRepository(conn)
+    incident_id = uuid4()
+    incident = await repo.create(
+        incident_id,
+        org_id,
+        service_id,
+        title,
+        description=None,
+        severity=severity,
+    )
+    if created_at:
+        await conn.execute(
+            "UPDATE incidents SET created_at = $1 WHERE id = $2",
+            created_at,
+            incident_id,
+        )
+    return incident["id"]
+
+
+async def _login(client: AsyncClient, *, email: str, password: str) -> dict:
+    response = await client.post(
+        f"{API_PREFIX}/auth/login",
+        json={"email": email, "password": password},
+    )
+    response.raise_for_status()
+    return response.json()
+
+
+async def test_create_incident_requires_member_role(
+    api_client: AsyncClient, db_admin: asyncpg.Connection
+) -> None:
+    owner_tokens = await helpers.register_user(
+        api_client,
+        email="owner-inc@example.com",
+        password="OwnerInc1!",
+        org_name="Incident Org",
+    )
+    payload = security.decode_access_token(owner_tokens["access_token"])
+    org_id = UUID(payload["org_id"])
+
+    service_id = await _create_service(db_admin, org_id)
+
+    viewer_password = "Viewer123!"
+    viewer_id = uuid4()
+    await db_admin.execute(
+        "INSERT INTO users (id, email, password_hash) VALUES ($1, $2, $3)",
+        viewer_id,
+        "viewer@example.com",
+        security.hash_password(viewer_password),
+    )
+    await db_admin.execute(
+        "INSERT INTO org_members (id, user_id, org_id, role) VALUES ($1, $2, $3, $4)",
+        uuid4(),
+        viewer_id,
+        org_id,
+        "viewer",
+    )
+
+    viewer_tokens = await _login(api_client, email="viewer@example.com", password=viewer_password)
+
+    forbidden = await api_client.post(
+        f"{API_PREFIX}/services/{service_id}/incidents",
+        json={"title": "View only", "description": None, "severity": "low"},
+        headers={"Authorization": f"Bearer {viewer_tokens['access_token']}"},
+    )
+    assert forbidden.status_code == 403
+
+    created = await api_client.post(
+        f"{API_PREFIX}/services/{service_id}/incidents",
+        json={"title": "Database down", "description": "Primary unavailable", "severity": "critical"},
+        headers={"Authorization": f"Bearer {owner_tokens['access_token']}"},
+    )
+
+    assert created.status_code == 201
+    incident_id = UUID(created.json()["id"])
+
+    row = await db_admin.fetchrow(
+        "SELECT status, org_id FROM incidents WHERE id = $1",
+        incident_id,
+    )
+    assert row is not None and row["status"] == "triggered" and row["org_id"] == org_id
+
+    event = await db_admin.fetchrow(
+        "SELECT event_type FROM incident_events WHERE incident_id = $1",
+        incident_id,
+    )
+    assert event is not None and event["event_type"] == "created"
+
+
+async def test_list_incidents_paginates_and_isolates_org(
+    api_client: AsyncClient, db_admin: asyncpg.Connection
+) -> None:
+    tokens = await helpers.register_user(
+        api_client,
+        email="pager@example.com",
+        password="Pager123!",
+        org_name="Pager Org",
+    )
+    payload = security.decode_access_token(tokens["access_token"])
+    org_id = UUID(payload["org_id"])
+
+    service_id = await _create_service(db_admin, org_id)
+    now = datetime.now(UTC)
+    await _create_incident(db_admin, org_id, service_id, "Old", created_at=now - timedelta(minutes=3))
+    await _create_incident(db_admin, org_id, service_id, "Mid", created_at=now - timedelta(minutes=2))
+    await _create_incident(db_admin, org_id, service_id, "New", created_at=now - timedelta(minutes=1))
+
+    # Noise in another org
+    other_org = await helpers.create_org(db_admin, name="Other", slug="other")
+    other_service = await _create_service(db_admin, other_org, slug="other-api")
+    await _create_incident(db_admin, other_org, other_service, "Other incident")
+
+    response = await api_client.get(
+        f"{API_PREFIX}/incidents",
+        params={"limit": 2},
+        headers={"Authorization": f"Bearer {tokens['access_token']}"},
+    )
+
+    assert response.status_code == 200
+    body = response.json()
+    titles = [item["title"] for item in body["items"]]
+    assert titles == ["New", "Mid"]
+    assert body["has_more"] is True
+    assert body["next_cursor"] is not None
+
+
+async def test_transition_incident_enforces_version_and_updates_status(
+    api_client: AsyncClient, db_admin: asyncpg.Connection
+) -> None:
+    tokens = await helpers.register_user(
+        api_client,
+        email="trans@example.com",
+        password="Trans123!",
+        org_name="Trans Org",
+    )
+    payload = security.decode_access_token(tokens["access_token"])
+    org_id = UUID(payload["org_id"])
+    service_id = await _create_service(db_admin, org_id)
+
+    incident_id = await _create_incident(db_admin, org_id, service_id, "Queue backlog")
+
+    conflict = await api_client.post(
+        f"{API_PREFIX}/incidents/{incident_id}/transition",
+        json={"to_status": "acknowledged", "version": 5, "note": None},
+        headers={"Authorization": f"Bearer {tokens['access_token']}"},
+    )
+    assert conflict.status_code == 409
+
+    ok = await api_client.post(
+        f"{API_PREFIX}/incidents/{incident_id}/transition",
+        json={"to_status": "acknowledged", "version": 1, "note": "Looking"},
+        headers={"Authorization": f"Bearer {tokens['access_token']}"},
+    )
+    assert ok.status_code == 200
+    assert ok.json()["status"] == "acknowledged"
+    assert ok.json()["version"] == 2
+
+
+async def test_add_comment_appends_event(
+    api_client: AsyncClient, db_admin: asyncpg.Connection
+) -> None:
+    tokens = await helpers.register_user(
+        api_client,
+        email="commenter@example.com",
+        password="Commenter1!",
+        org_name="Comment Org",
+    )
+    payload = security.decode_access_token(tokens["access_token"])
+    org_id = UUID(payload["org_id"])
+    service_id = await _create_service(db_admin, org_id)
+    incident_id = await _create_incident(db_admin, org_id, service_id, "Add comment")
+
+    response = await api_client.post(
+        f"{API_PREFIX}/incidents/{incident_id}/comment",
+        json={"content": "Monitoring"},
+        headers={"Authorization": f"Bearer {tokens['access_token']}"},
+    )
+
+    assert response.status_code == 201
+    body = response.json()
+    assert body["event_type"] == "comment_added"
+    assert body["payload"] == {"content": "Monitoring"}
+
+    event_row = await db_admin.fetchrow(
+        "SELECT event_type, actor_user_id FROM incident_events WHERE id = $1",
+        UUID(body["id"]),
+    )
+    assert event_row is not None
+    assert event_row["event_type"] == "comment_added"

tests/api/test_org.py

@@ -0,0 +1,238 @@
+"""Integration tests for org endpoints."""
+
+from __future__ import annotations
+
+from uuid import UUID, uuid4
+
+import asyncpg
+import pytest
+from httpx import AsyncClient
+
+from app.core import security
+from tests.api import helpers
+
+
+pytestmark = pytest.mark.asyncio
+
+API_PREFIX = "/v1/org"
+
+
+async def _create_user_in_org(
+    conn: asyncpg.Connection,
+    *,
+    org_id: UUID,
+    email: str,
+    password: str,
+    role: str,
+) -> UUID:
+    user_id = uuid4()
+    await conn.execute(
+        "INSERT INTO users (id, email, password_hash) VALUES ($1, $2, $3)",
+        user_id,
+        email,
+        security.hash_password(password),
+    )
+    await conn.execute(
+        "INSERT INTO org_members (id, user_id, org_id, role) VALUES ($1, $2, $3, $4)",
+        uuid4(),
+        user_id,
+        org_id,
+        role,
+    )
+    return user_id
+
+
+async def _login(client: AsyncClient, *, email: str, password: str) -> dict:
+    response = await client.post(
+        "/v1/auth/login",
+        json={"email": email, "password": password},
+    )
+    response.raise_for_status()
+    return response.json()
+
+
+async def test_get_org_returns_active_org(api_client: AsyncClient) -> None:
+    tokens = await helpers.register_user(
+        api_client,
+        email="org-owner@example.com",
+        password="OrgOwner1!",
+        org_name="Org Owner Inc",
+    )
+
+    response = await api_client.get(
+        API_PREFIX,
+        headers={"Authorization": f"Bearer {tokens['access_token']}",},
+    )
+
+    assert response.status_code == 200
+    data = response.json()
+    payload = security.decode_access_token(tokens["access_token"])
+    assert data["id"] == payload["org_id"]
+    assert data["name"] == "Org Owner Inc"
+
+
+async def test_get_members_requires_admin(
+    api_client: AsyncClient,
+    db_admin: asyncpg.Connection,
+) -> None:
+    owner_tokens = await helpers.register_user(
+        api_client,
+        email="owner@example.com",
+        password="OwnerPass1!",
+        org_name="Members Co",
+    )
+    payload = security.decode_access_token(owner_tokens["access_token"])
+    org_id = UUID(payload["org_id"])
+
+    member_password = "MemberPass1!"
+    await _create_user_in_org(
+        db_admin,
+        org_id=org_id,
+        email="member@example.com",
+        password=member_password,
+        role="member",
+    )
+    member_tokens = await _login(api_client, email="member@example.com", password=member_password)
+
+    admin_response = await api_client.get(
+        f"{API_PREFIX}/members",
+        headers={"Authorization": f"Bearer {owner_tokens['access_token']}"},
+    )
+    assert admin_response.status_code == 200
+    emails = {item["email"] for item in admin_response.json()}
+    assert emails == {"owner@example.com", "member@example.com"}
+
+    member_response = await api_client.get(
+        f"{API_PREFIX}/members",
+        headers={"Authorization": f"Bearer {member_tokens['access_token']}"},
+    )
+    assert member_response.status_code == 403
+
+
+async def test_create_service_allows_member_and_persists(
+    api_client: AsyncClient,
+    db_admin: asyncpg.Connection,
+) -> None:
+    owner_tokens = await helpers.register_user(
+        api_client,
+        email="service-owner@example.com",
+        password="ServiceOwner1!",
+        org_name="Service Org",
+    )
+    payload = security.decode_access_token(owner_tokens["access_token"])
+    org_id = UUID(payload["org_id"])
+
+    member_password = "CreateSvc1!"
+    await _create_user_in_org(
+        db_admin,
+        org_id=org_id,
+        email="svc-member@example.com",
+        password=member_password,
+        role="member",
+    )
+    member_tokens = await _login(api_client, email="svc-member@example.com", password=member_password)
+
+    response = await api_client.post(
+        f"{API_PREFIX}/services",
+        json={"name": "API Gateway", "slug": "api-gateway"},
+        headers={"Authorization": f"Bearer {member_tokens['access_token']}"},
+    )
+
+    assert response.status_code == 201
+    body = response.json()
+    row = await db_admin.fetchrow(
+        "SELECT org_id, slug FROM services WHERE id = $1",
+        UUID(body["id"]),
+    )
+    assert row is not None and row["org_id"] == org_id and row["slug"] == "api-gateway"
+
+
+async def test_create_service_rejects_duplicate_slug(
+    api_client: AsyncClient,
+    db_admin: asyncpg.Connection,
+) -> None:
+    tokens = await helpers.register_user(
+        api_client,
+        email="dup-owner@example.com",
+        password="DupOwner1!",
+        org_name="Dup Org",
+    )
+    payload = security.decode_access_token(tokens["access_token"])
+    org_id = UUID(payload["org_id"])
+
+    await db_admin.execute(
+        "INSERT INTO services (id, org_id, name, slug) VALUES ($1, $2, $3, $4)",
+        uuid4(),
+        org_id,
+        "Existing",
+        "duplicate",
+    )
+
+    response = await api_client.post(
+        f"{API_PREFIX}/services",
+        json={"name": "New", "slug": "duplicate"},
+        headers={"Authorization": f"Bearer {tokens['access_token']}"},
+    )
+
+    assert response.status_code == 409
+
+
+async def test_notification_targets_admin_only_and_validation(
+    api_client: AsyncClient,
+    db_admin: asyncpg.Connection,
+) -> None:
+    owner_tokens = await helpers.register_user(
+        api_client,
+        email="notify-owner@example.com",
+        password="NotifyOwner1!",
+        org_name="Notify Org",
+    )
+    payload = security.decode_access_token(owner_tokens["access_token"])
+    org_id = UUID(payload["org_id"])
+
+    member_password = "NotifyMember1!"
+    await _create_user_in_org(
+        db_admin,
+        org_id=org_id,
+        email="notify-member@example.com",
+        password=member_password,
+        role="member",
+    )
+    member_tokens = await _login(api_client, email="notify-member@example.com", password=member_password)
+
+    forbidden = await api_client.post(
+        f"{API_PREFIX}/notification-targets",
+        json={"name": "Webhook", "target_type": "webhook", "webhook_url": "https://example.com"},
+        headers={"Authorization": f"Bearer {member_tokens['access_token']}"},
+    )
+    assert forbidden.status_code == 403
+
+    missing_url = await api_client.post(
+        f"{API_PREFIX}/notification-targets",
+        json={"name": "Bad", "target_type": "webhook"},
+        headers={"Authorization": f"Bearer {owner_tokens['access_token']}"},
+    )
+    assert missing_url.status_code == 400
+
+    created = await api_client.post(
+        f"{API_PREFIX}/notification-targets",
+        json={"name": "Pager", "target_type": "webhook", "webhook_url": "https://example.com/hook"},
+        headers={"Authorization": f"Bearer {owner_tokens['access_token']}"},
+    )
+
+    assert created.status_code == 201
+    target_id = UUID(created.json()["id"])
+
+    row = await db_admin.fetchrow(
+        "SELECT org_id, name FROM notification_targets WHERE id = $1",
+        target_id,
+    )
+    assert row is not None and row["org_id"] == org_id
+
+    listing = await api_client.get(
+        f"{API_PREFIX}/notification-targets",
+        headers={"Authorization": f"Bearer {owner_tokens['access_token']}"},
+    )
+    assert listing.status_code == 200
+    names = [item["name"] for item in listing.json()]
+    assert names == ["Pager"]

tests/conftest.py

@@ -4,7 +4,7 @@ from __future__ import annotations
 
 import os
 from contextlib import asynccontextmanager
-from typing import AsyncGenerator, Callable
+from typing import AsyncGenerator, Callable, Generator
 from uuid import UUID, uuid4
 
 import asyncpg
@@ -15,8 +15,11 @@ import pytest
 os.environ.setdefault("DATABASE_URL", "postgresql://incidentops:incidentops@localhost:5432/incidentops_test")
 os.environ.setdefault("JWT_SECRET_KEY", "test-secret-key-for-testing-only")
 os.environ.setdefault("REDIS_URL", "redis://localhost:6379/1")
+os.environ.setdefault("TASK_QUEUE_DRIVER", "inmemory")
+os.environ.setdefault("TASK_QUEUE_BROKER_URL", "redis://localhost:6379/2")
 
 from app.main import app
+from app.taskqueue import task_queue
 
 
 # Module-level setup: create database and run migrations once
@@ -163,3 +166,14 @@ async def db_admin(clean_database: None) -> AsyncGenerator[asyncpg.Connection, N
         yield conn
     finally:
         await conn.close()
+
+
+@pytest.fixture(autouse=True)
+def reset_task_queue() -> Generator[None, None, None]:
+    """Ensure in-memory task queue state is cleared between tests."""
+
+    if hasattr(task_queue, "reset"):
+        task_queue.reset()
+    yield
+    if hasattr(task_queue, "reset"):
+        task_queue.reset()

tests/services/test_incident_service.py

@@ -0,0 +1,275 @@
+"""Unit tests for IncidentService."""
+
+from __future__ import annotations
+
+from contextlib import asynccontextmanager
+from datetime import UTC, datetime, timedelta
+from uuid import UUID, uuid4
+
+import asyncpg
+import pytest
+
+from app.api.deps import CurrentUser
+from app.core import exceptions as exc, security
+from app.db import Database
+from app.schemas.incident import CommentRequest, IncidentCreate, TransitionRequest
+from app.services.incident import IncidentService
+from app.taskqueue import InMemoryTaskQueue
+
+
+pytestmark = pytest.mark.asyncio
+
+
+class _SingleConnectionDatabase(Database):
+    """Database stub that reuses a single asyncpg connection."""
+
+    def __init__(self, conn) -> None:  # type: ignore[override]
+        self._conn = conn
+
+    @asynccontextmanager
+    async def connection(self):  # type: ignore[override]
+        yield self._conn
+
+    @asynccontextmanager
+    async def transaction(self):  # type: ignore[override]
+        tr = self._conn.transaction()
+        await tr.start()
+        try:
+            yield self._conn
+        except Exception:
+            await tr.rollback()
+            raise
+        else:
+            await tr.commit()
+
+
+@pytest.fixture
+def incident_task_queue() -> InMemoryTaskQueue:
+    """In-memory task queue used to assert dispatch behavior."""
+
+    return InMemoryTaskQueue()
+
+
+@pytest.fixture
+async def incident_service(
+    db_conn: asyncpg.Connection,
+    incident_task_queue: InMemoryTaskQueue,
+):
+    """IncidentService bound to the per-test database connection."""
+
+    return IncidentService(
+        database=_SingleConnectionDatabase(db_conn),
+        task_queue=incident_task_queue,
+        escalation_delay_seconds=60,
+    )
+
+
+async def _seed_user_org_service(conn: asyncpg.Connection) -> tuple[CurrentUser, UUID]:
+    """Create a user, org, and service and return the CurrentUser + service_id."""
+
+    user_id = uuid4()
+    org_id = uuid4()
+    service_id = uuid4()
+
+    await conn.execute(
+        "INSERT INTO users (id, email, password_hash) VALUES ($1, $2, $3)",
+        user_id,
+        "owner@example.com",
+        security.hash_password("Passw0rd!"),
+    )
+    await conn.execute(
+        "INSERT INTO orgs (id, name, slug) VALUES ($1, $2, $3)",
+        org_id,
+        "Test Org",
+        "test-org",
+    )
+    await conn.execute(
+        "INSERT INTO org_members (id, user_id, org_id, role) VALUES ($1, $2, $3, $4)",
+        uuid4(),
+        user_id,
+        org_id,
+        "member",
+    )
+    await conn.execute(
+        "INSERT INTO services (id, org_id, name, slug) VALUES ($1, $2, $3, $4)",
+        service_id,
+        org_id,
+        "API",
+        "api",
+    )
+
+    current_user = CurrentUser(
+        user_id=user_id,
+        email="owner@example.com",
+        org_id=org_id,
+        org_role="member",
+        token="token",
+    )
+    return current_user, service_id
+
+
+async def test_create_incident_persists_and_records_event(
+    incident_service: IncidentService,
+    db_conn: asyncpg.Connection,
+    incident_task_queue: InMemoryTaskQueue,
+) -> None:
+    current_user, service_id = await _seed_user_org_service(db_conn)
+
+    incident = await incident_service.create_incident(
+        current_user,
+        service_id,
+        IncidentCreate(title="API outage", description="Gateway 502s", severity="critical"),
+    )
+
+    row = await db_conn.fetchrow(
+        "SELECT status, org_id, service_id FROM incidents WHERE id = $1",
+        incident.id,
+    )
+    assert row is not None
+    assert row["status"] == "triggered"
+    assert row["org_id"] == current_user.org_id
+    assert row["service_id"] == service_id
+
+    event = await db_conn.fetchrow(
+        "SELECT event_type, actor_user_id FROM incident_events WHERE incident_id = $1",
+        incident.id,
+    )
+    assert event is not None
+    assert event["event_type"] == "created"
+    assert event["actor_user_id"] == current_user.user_id
+
+    assert incident_task_queue.dispatched is not None
+    assert len(incident_task_queue.dispatched) == 2
+    first, second = incident_task_queue.dispatched
+    assert first[0] == "incident_triggered"
+    assert second[0] == "escalate_if_unacked"
+
+
+async def test_get_incidents_paginates_by_created_at(
+    incident_service: IncidentService, db_conn: asyncpg.Connection
+) -> None:
+    current_user, service_id = await _seed_user_org_service(db_conn)
+
+    first = await incident_service.create_incident(
+        current_user, service_id, IncidentCreate(title="First", description=None, severity="low")
+    )
+    second = await incident_service.create_incident(
+        current_user, service_id, IncidentCreate(title="Second", description=None, severity="medium")
+    )
+    third = await incident_service.create_incident(
+        current_user, service_id, IncidentCreate(title="Third", description=None, severity="high")
+    )
+
+    # Stagger created_at for deterministic ordering
+    now = datetime.now(UTC)
+    await db_conn.execute(
+        "UPDATE incidents SET created_at = $1 WHERE id = $2",
+        now - timedelta(minutes=3),
+        first.id,
+    )
+    await db_conn.execute(
+        "UPDATE incidents SET created_at = $1 WHERE id = $2",
+        now - timedelta(minutes=2),
+        second.id,
+    )
+    await db_conn.execute(
+        "UPDATE incidents SET created_at = $1 WHERE id = $2",
+        now - timedelta(minutes=1),
+        third.id,
+    )
+
+    page = await incident_service.get_incidents(current_user, limit=2)
+
+    titles = [item.title for item in page.items]
+    assert titles == ["Third", "Second"]
+    assert page.has_more is True
+    assert page.next_cursor is not None
+
+
+async def test_transition_incident_updates_status_and_records_event(
+    incident_service: IncidentService, db_conn: asyncpg.Connection
+) -> None:
+    current_user, service_id = await _seed_user_org_service(db_conn)
+    incident = await incident_service.create_incident(
+        current_user, service_id, IncidentCreate(title="Escalation", severity="high", description=None)
+    )
+
+    updated = await incident_service.transition_incident(
+        current_user,
+        incident.id,
+        TransitionRequest(to_status="acknowledged", version=incident.version, note="On it"),
+    )
+
+    assert updated.status == "acknowledged"
+    assert updated.version == incident.version + 1
+
+    event = await db_conn.fetchrow(
+        """
+        SELECT payload
+        FROM incident_events
+        WHERE incident_id = $1 AND event_type = 'status_changed'
+        ORDER BY created_at DESC
+        LIMIT 1
+        """,
+        incident.id,
+    )
+    assert event is not None
+    payload = event["payload"]
+    if isinstance(payload, str):
+        import json
+
+        payload = json.loads(payload)
+
+    assert payload["from"] == "triggered"
+    assert payload["to"] == "acknowledged"
+    assert payload["note"] == "On it"
+
+
+async def test_transition_incident_rejects_invalid_transition(
+    incident_service: IncidentService, db_conn: asyncpg.Connection
+) -> None:
+    current_user, service_id = await _seed_user_org_service(db_conn)
+    incident = await incident_service.create_incident(
+        current_user, service_id, IncidentCreate(title="Invalid", severity="low", description=None)
+    )
+
+    with pytest.raises(exc.BadRequestError):
+        await incident_service.transition_incident(
+            current_user,
+            incident.id,
+            TransitionRequest(to_status="resolved", version=incident.version, note=None),
+        )
+
+
+async def test_transition_incident_conflict_on_version_mismatch(
+    incident_service: IncidentService, db_conn: asyncpg.Connection
+) -> None:
+    current_user, service_id = await _seed_user_org_service(db_conn)
+    incident = await incident_service.create_incident(
+        current_user, service_id, IncidentCreate(title="Version", severity="medium", description=None)
+    )
+
+    with pytest.raises(exc.ConflictError):
+        await incident_service.transition_incident(
+            current_user,
+            incident.id,
+            TransitionRequest(to_status="acknowledged", version=999, note=None),
+        )
+
+
+async def test_add_comment_creates_event(
+    incident_service: IncidentService, db_conn: asyncpg.Connection
+) -> None:
+    current_user, service_id = await _seed_user_org_service(db_conn)
+    incident = await incident_service.create_incident(
+        current_user, service_id, IncidentCreate(title="Comment", severity="low", description=None)
+    )
+
+    event = await incident_service.add_comment(
+        current_user,
+        incident.id,
+        CommentRequest(content="Investigating"),
+    )
+
+    assert event.event_type == "comment_added"
+    assert event.payload == {"content": "Investigating"}

tests/services/test_org_service.py

@@ -0,0 +1,219 @@
+"""Unit tests covering OrgService flows."""
+
+from __future__ import annotations
+
+from contextlib import asynccontextmanager
+from uuid import UUID, uuid4
+
+import pytest
+
+from app.api.deps import CurrentUser
+from app.core import exceptions as exc, security
+from app.db import Database
+from app.repositories import NotificationRepository, OrgRepository, ServiceRepository
+from app.schemas.org import NotificationTargetCreate, ServiceCreate
+from app.services.org import OrgService
+
+
+pytestmark = pytest.mark.asyncio
+
+
+class _SingleConnectionDatabase(Database):
+    """Database stub that reuses a single asyncpg connection."""
+
+    def __init__(self, conn) -> None:  # type: ignore[override]
+        self._conn = conn
+
+    @asynccontextmanager
+    async def connection(self):  # type: ignore[override]
+        yield self._conn
+
+    @asynccontextmanager
+    async def transaction(self):  # type: ignore[override]
+        tr = self._conn.transaction()
+        await tr.start()
+        try:
+            yield self._conn
+        except Exception:
+            await tr.rollback()
+            raise
+        else:
+            await tr.commit()
+
+
+@pytest.fixture
+async def org_service(db_conn):
+    """OrgService bound to the per-test database connection."""
+
+    return OrgService(database=_SingleConnectionDatabase(db_conn))
+
+
+async def _create_user(conn, email: str) -> UUID:
+    user_id = uuid4()
+    await conn.execute(
+        "INSERT INTO users (id, email, password_hash) VALUES ($1, $2, $3)",
+        user_id,
+        email,
+        security.hash_password("Password123!"),
+    )
+    return user_id
+
+
+async def _create_org(conn, name: str, slug: str | None = None) -> UUID:
+    org_id = uuid4()
+    org_repo = OrgRepository(conn)
+    await org_repo.create(org_id, name, slug or name.lower().replace(" ", "-"))
+    return org_id
+
+
+async def _add_membership(conn, user_id: UUID, org_id: UUID, role: str) -> None:
+    await conn.execute(
+        "INSERT INTO org_members (id, user_id, org_id, role) VALUES ($1, $2, $3, $4)",
+        uuid4(),
+        user_id,
+        org_id,
+        role,
+    )
+
+
+async def _create_service(conn, org_id: UUID, name: str, slug: str) -> None:
+    repo = ServiceRepository(conn)
+    await repo.create(uuid4(), org_id, name, slug)
+
+
+async def _create_notification_target(conn, org_id: UUID, name: str) -> None:
+    repo = NotificationRepository(conn)
+    await repo.create_target(uuid4(), org_id, name, "webhook", "https://example.com/hook")
+
+
+def _make_user(user_id: UUID, email: str, org_id: UUID, role: str) -> CurrentUser:
+    return CurrentUser(user_id=user_id, email=email, org_id=org_id, org_role=role, token="token")
+
+
+async def test_get_current_org_returns_summary(org_service, db_conn):
+    org_id = await _create_org(db_conn, "Current Org", slug="current-org")
+    user_id = await _create_user(db_conn, "owner@example.com")
+    await _add_membership(db_conn, user_id, org_id, "admin")
+
+    current_user = _make_user(user_id, "owner@example.com", org_id, "admin")
+
+    result = await org_service.get_current_org(current_user)
+
+    assert result.id == org_id
+    assert result.slug == "current-org"
+
+
+async def test_get_current_org_raises_not_found(org_service, db_conn):
+    user_id = await _create_user(db_conn, "ghost@example.com")
+    missing_org = uuid4()
+    current_user = _make_user(user_id, "ghost@example.com", missing_org, "admin")
+
+    with pytest.raises(exc.NotFoundError):
+        await org_service.get_current_org(current_user)
+
+
+async def test_get_members_returns_org_members(org_service, db_conn):
+    org_id = await _create_org(db_conn, "Members Org", slug="members-org")
+    admin_id = await _create_user(db_conn, "admin@example.com")
+    member_id = await _create_user(db_conn, "member@example.com")
+    await _add_membership(db_conn, admin_id, org_id, "admin")
+    await _add_membership(db_conn, member_id, org_id, "member")
+
+    current_user = _make_user(admin_id, "admin@example.com", org_id, "admin")
+    members = await org_service.get_members(current_user)
+
+    emails = {m.email for m in members}
+    assert emails == {"admin@example.com", "member@example.com"}
+
+
+async def test_create_service_rejects_duplicate_slug(org_service, db_conn):
+    org_id = await _create_org(db_conn, "Dup Org", slug="dup-org")
+    user_id = await _create_user(db_conn, "service@example.com")
+    await _add_membership(db_conn, user_id, org_id, "member")
+    await _create_service(db_conn, org_id, "Existing", "duplicate")
+
+    current_user = _make_user(user_id, "service@example.com", org_id, "member")
+    with pytest.raises(exc.ConflictError):
+        await org_service.create_service(current_user, ServiceCreate(name="New", slug="duplicate"))
+
+
+async def test_create_service_persists_service(org_service, db_conn):
+    org_id = await _create_org(db_conn, "Service Org", slug="service-org")
+    user_id = await _create_user(db_conn, "creator@example.com")
+    await _add_membership(db_conn, user_id, org_id, "member")
+    current_user = _make_user(user_id, "creator@example.com", org_id, "member")
+
+    result = await org_service.create_service(current_user, ServiceCreate(name="API", slug="api"))
+
+    assert result.name == "API"
+    row = await db_conn.fetchrow(
+        "SELECT name, org_id FROM services WHERE id = $1",
+        result.id,
+    )
+    assert row is not None and row["org_id"] == org_id
+
+
+async def test_get_services_returns_only_org_services(org_service, db_conn):
+    org_id = await _create_org(db_conn, "Own Org", slug="own-org")
+    other_org = await _create_org(db_conn, "Other Org", slug="other-org")
+    user_id = await _create_user(db_conn, "viewer@example.com")
+    await _add_membership(db_conn, user_id, org_id, "viewer")
+
+    await _create_service(db_conn, org_id, "Owned", "owned")
+    await _create_service(db_conn, other_org, "Foreign", "foreign")
+
+    current_user = _make_user(user_id, "viewer@example.com", org_id, "viewer")
+    services = await org_service.get_services(current_user)
+
+    assert len(services) == 1
+    assert services[0].name == "Owned"
+
+
+async def test_create_notification_target_requires_webhook_url(org_service, db_conn):
+    org_id = await _create_org(db_conn, "Webhook Org", slug="webhook-org")
+    user_id = await _create_user(db_conn, "admin-webhook@example.com")
+    await _add_membership(db_conn, user_id, org_id, "admin")
+    current_user = _make_user(user_id, "admin-webhook@example.com", org_id, "admin")
+
+    with pytest.raises(exc.BadRequestError):
+        await org_service.create_notification_target(
+            current_user,
+            NotificationTargetCreate(name="Hook", target_type="webhook", webhook_url=None),
+        )
+
+
+async def test_create_notification_target_persists_target(org_service, db_conn):
+    org_id = await _create_org(db_conn, "Notify Org", slug="notify-org")
+    user_id = await _create_user(db_conn, "notify@example.com")
+    await _add_membership(db_conn, user_id, org_id, "admin")
+    current_user = _make_user(user_id, "notify@example.com", org_id, "admin")
+
+    target = await org_service.create_notification_target(
+        current_user,
+        NotificationTargetCreate(
+            name="Pager", target_type="webhook", webhook_url="https://example.com/hook"
+        ),
+    )
+
+    assert target.enabled is True
+    row = await db_conn.fetchrow(
+        "SELECT org_id, name FROM notification_targets WHERE id = $1",
+        target.id,
+    )
+    assert row is not None and row["org_id"] == org_id
+
+
+async def test_get_notification_targets_scopes_to_org(org_service, db_conn):
+    org_id = await _create_org(db_conn, "Scope Org", slug="scope-org")
+    other_org = await _create_org(db_conn, "Scope Other", slug="scope-other")
+    user_id = await _create_user(db_conn, "scope@example.com")
+    await _add_membership(db_conn, user_id, org_id, "admin")
+
+    await _create_notification_target(db_conn, org_id, "Own Target")
+    await _create_notification_target(db_conn, other_org, "Other Target")
+
+    current_user = _make_user(user_id, "scope@example.com", org_id, "admin")
+    targets = await org_service.get_notification_targets(current_user)
+
+    assert len(targets) == 1
+    assert targets[0].name == "Own Target"

tests/worker/test_celery_tasks.py

@@ -0,0 +1,199 @@
+"""End-to-end Celery worker tests against the real Redis broker."""
+
+from __future__ import annotations
+
+import asyncio
+import inspect
+from uuid import UUID, uuid4
+
+import asyncpg
+import pytest
+import redis
+
+from app.config import settings
+from app.repositories.incident import IncidentRepository
+from app.taskqueue import CeleryTaskQueue
+from celery.contrib.testing.worker import start_worker
+
+from worker.celery_app import celery_app
+
+
+pytestmark = pytest.mark.asyncio
+
+
+@pytest.fixture(scope="module", autouse=True)
+def ensure_redis_available() -> None:
+    """Skip the module if the configured Redis broker is unreachable."""
+
+    client = redis.Redis.from_url(settings.resolved_task_queue_broker_url)
+    try:
+        client.ping()
+    except redis.RedisError as exc:  # pragma: no cover - diagnostic-only path
+        pytest.skip(f"Redis broker unavailable: {exc}")
+    finally:
+        client.close()
+
+
+@pytest.fixture(scope="module")
+def celery_worker_instance(ensure_redis_available: None):
+    """Run a real Celery worker connected to Redis for the duration of the module."""
+
+    queues = [settings.task_queue_default_queue, settings.task_queue_critical_queue]
+    with start_worker(
+        celery_app,
+        loglevel="INFO",
+        pool="solo",
+        concurrency=1,
+        queues=queues,
+        perform_ping_check=False,
+    ):
+        yield
+
+
+@pytest.fixture(autouse=True)
+def purge_celery_queues():
+    """Clear any pending tasks before and after each test for isolation."""
+
+    celery_app.control.purge()
+    yield
+    celery_app.control.purge()
+
+
+@pytest.fixture
+def celery_queue() -> CeleryTaskQueue:
+    return CeleryTaskQueue(
+        default_queue=settings.task_queue_default_queue,
+        critical_queue=settings.task_queue_critical_queue,
+    )
+
+
+async def _seed_incident_with_target(conn: asyncpg.Connection) -> tuple[UUID, UUID]:
+    org_id = uuid4()
+    service_id = uuid4()
+    incident_id = uuid4()
+    target_id = uuid4()
+
+    await conn.execute(
+        "INSERT INTO orgs (id, name, slug) VALUES ($1, $2, $3)",
+        org_id,
+        "Celery Org",
+        f"celery-{org_id.hex[:6]}",
+    )
+    await conn.execute(
+        "INSERT INTO services (id, org_id, name, slug) VALUES ($1, $2, $3, $4)",
+        service_id,
+        org_id,
+        "API",
+        f"svc-{service_id.hex[:6]}",
+    )
+
+    repo = IncidentRepository(conn)
+    await repo.create(
+        incident_id=incident_id,
+        org_id=org_id,
+        service_id=service_id,
+        title="Latency spike",
+        description="",
+        severity="high",
+    )
+
+    await conn.execute(
+        """
+        INSERT INTO notification_targets (id, org_id, name, target_type, webhook_url, enabled)
+        VALUES ($1, $2, $3, $4, $5, $6)
+        """,
+        target_id,
+        org_id,
+        "Primary Webhook",
+        "webhook",
+        "https://example.com/hook",
+        True,
+    )
+
+    return org_id, incident_id
+
+
+async def _wait_until(predicate, timeout: float = 5.0, interval: float = 0.1) -> None:
+    deadline = asyncio.get_running_loop().time() + timeout
+    while True:
+        result = predicate()
+        if inspect.isawaitable(result):
+            result = await result
+        if result:
+            return
+        if asyncio.get_running_loop().time() >= deadline:
+            raise AssertionError("Timed out waiting for Celery worker to finish")
+        await asyncio.sleep(interval)
+
+
+async def _attempt_sent(conn: asyncpg.Connection, incident_id: UUID) -> bool:
+    row = await conn.fetchrow(
+        "SELECT status FROM notification_attempts WHERE incident_id = $1",
+        incident_id,
+    )
+    return bool(row and row["status"] == "sent")
+
+
+async def _attempt_count(conn: asyncpg.Connection, incident_id: UUID) -> int:
+    count = await conn.fetchval(
+        "SELECT COUNT(*) FROM notification_attempts WHERE incident_id = $1",
+        incident_id,
+    )
+    return int(count or 0)
+
+
+async def _attempt_count_is(conn: asyncpg.Connection, incident_id: UUID, expected: int) -> bool:
+    return await _attempt_count(conn, incident_id) == expected
+
+
+async def test_incident_triggered_task_marks_attempt_sent(
+    db_admin: asyncpg.Connection,
+    celery_worker_instance: None,
+    celery_queue: CeleryTaskQueue,
+) -> None:
+    org_id, incident_id = await _seed_incident_with_target(db_admin)
+
+    celery_queue.incident_triggered(
+        incident_id=incident_id,
+        org_id=org_id,
+        triggered_by=uuid4(),
+    )
+
+    await _wait_until(lambda: _attempt_sent(db_admin, incident_id))
+
+
+async def test_escalate_task_refires_when_incident_still_triggered(
+    db_admin: asyncpg.Connection,
+    celery_worker_instance: None,
+    celery_queue: CeleryTaskQueue,
+) -> None:
+    org_id, incident_id = await _seed_incident_with_target(db_admin)
+
+    celery_queue.schedule_escalation_check(
+        incident_id=incident_id,
+        org_id=org_id,
+        delay_seconds=0,
+    )
+
+    await _wait_until(lambda: _attempt_count_is(db_admin, incident_id, 1))
+
+
+async def test_escalate_task_skips_when_incident_acknowledged(
+    db_admin: asyncpg.Connection,
+    celery_worker_instance: None,
+    celery_queue: CeleryTaskQueue,
+) -> None:
+    org_id, incident_id = await _seed_incident_with_target(db_admin)
+    await db_admin.execute(
+        "UPDATE incidents SET status = 'acknowledged' WHERE id = $1",
+        incident_id,
+    )
+
+    celery_queue.schedule_escalation_check(
+        incident_id=incident_id,
+        org_id=org_id,
+        delay_seconds=0,
+    )
+
+    await asyncio.sleep(1)
+    assert await _attempt_count(db_admin, incident_id) == 0

tests/worker/test_notifications.py

@@ -0,0 +1,96 @@
+"""Tests for worker notification helpers."""
+
+from __future__ import annotations
+
+from uuid import UUID, uuid4
+
+import asyncpg
+import pytest
+
+from app.repositories.incident import IncidentRepository
+from worker.tasks.notifications import NotificationDispatch, prepare_notification_dispatches
+
+
+pytestmark = pytest.mark.asyncio
+
+
+async def _seed_incident(conn: asyncpg.Connection) -> tuple[UUID, UUID, UUID]:
+    org_id = uuid4()
+    service_id = uuid4()
+    incident_id = uuid4()
+
+    await conn.execute(
+        "INSERT INTO orgs (id, name, slug) VALUES ($1, $2, $3)",
+        org_id,
+        "Notif Org",
+        "notif-org",
+    )
+    await conn.execute(
+        "INSERT INTO services (id, org_id, name, slug) VALUES ($1, $2, $3, $4)",
+        service_id,
+        org_id,
+        "API",
+        "api",
+    )
+
+    repo = IncidentRepository(conn)
+    await repo.create(
+        incident_id=incident_id,
+        org_id=org_id,
+        service_id=service_id,
+        title="Outage",
+        description="",
+        severity="high",
+    )
+
+    return org_id, service_id, incident_id
+
+
+async def test_prepare_notification_dispatches_creates_attempts(db_conn: asyncpg.Connection) -> None:
+    org_id, _service_id, incident_id = await _seed_incident(db_conn)
+
+    target_id = uuid4()
+    await db_conn.execute(
+        """
+        INSERT INTO notification_targets (id, org_id, name, target_type, enabled)
+        VALUES ($1, $2, $3, $4, $5)
+        """,
+        target_id,
+        org_id,
+        "Primary Webhook",
+        "webhook",
+        True,
+    )
+
+    dispatches = await prepare_notification_dispatches(db_conn, incident_id=incident_id, org_id=org_id)
+
+    assert len(dispatches) == 1
+    dispatch = dispatches[0]
+    assert isinstance(dispatch, NotificationDispatch)
+    assert dispatch.target["name"] == "Primary Webhook"
+
+    attempt = await db_conn.fetchrow(
+        "SELECT status FROM notification_attempts WHERE id = $1",
+        dispatch.attempt_id,
+    )
+    assert attempt is not None and attempt["status"] == "pending"
+
+
+async def test_prepare_notification_dispatches_skips_disabled_targets(db_conn: asyncpg.Connection) -> None:
+    org_id, _service_id, incident_id = await _seed_incident(db_conn)
+
+    await db_conn.execute(
+        """
+        INSERT INTO notification_targets (id, org_id, name, target_type, enabled)
+        VALUES ($1, $2, $3, $4, $5)
+        """,
+        uuid4(),
+        org_id,
+        "Disabled",
+        "email",
+        False,
+    )
+
+    dispatches = await prepare_notification_dispatches(db_conn, incident_id=incident_id, org_id=org_id)
+
+    assert dispatches == []

worker/__init__.py

@@ -0,0 +1,3 @@
+"""Celery worker package for IncidentOps."""
+
+__all__ = ["celery_app"]

worker/celery_app.py

@@ -0,0 +1,43 @@
+"""Celery application configured for IncidentOps."""
+
+from __future__ import annotations
+
+from celery import Celery
+from kombu import Queue
+
+from app.config import settings
+
+
+celery_app = Celery("incidentops")
+
+
+celery_app.conf.update(
+    broker_url=settings.resolved_task_queue_broker_url,
+    task_default_queue=settings.task_queue_default_queue,
+    task_queues=(
+        Queue(settings.task_queue_default_queue),
+        Queue(settings.task_queue_critical_queue),
+    ),
+    task_routes={
+        "worker.tasks.notifications.escalate_if_unacked": {
+            "queue": settings.task_queue_critical_queue
+        },
+    },
+    task_serializer="json",
+    accept_content=["json"],
+    timezone="UTC",
+    enable_utc=True,
+)
+
+if settings.task_queue_backend == "sqs":
+    celery_app.conf.broker_transport_options = {
+        "region": settings.aws_region or "us-east-1",
+        "visibility_timeout": settings.task_queue_visibility_timeout,
+        "polling_interval": settings.task_queue_polling_interval,
+    }
+
+
+celery_app.autodiscover_tasks(["worker.tasks"])
+
+
+__all__ = ["celery_app"]

worker/tasks/__init__.py

@@ -0,0 +1,5 @@
+"""Celery task definitions for IncidentOps."""
+
+from worker.tasks import notifications
+
+__all__ = ["notifications"]

worker/tasks/notifications.py

@@ -0,0 +1,225 @@
+"""Notification-related Celery tasks and helpers."""
+
+from __future__ import annotations
+
+import asyncio
+from dataclasses import dataclass
+from datetime import UTC, datetime
+from typing import Any
+from uuid import UUID, uuid4
+
+import asyncpg
+from celery import shared_task
+from celery.utils.log import get_task_logger
+
+from app.config import settings
+from app.repositories.incident import IncidentRepository
+from app.repositories.notification import NotificationRepository
+
+logger = get_task_logger(__name__)
+
+
+@dataclass
+class NotificationDispatch:
+    """Represents a pending notification attempt for a target."""
+
+    attempt_id: UUID
+    incident_id: UUID
+    target: dict[str, Any]
+
+
+def _serialize_target(target: dict[str, Any]) -> dict[str, Any]:
+    serialized: dict[str, Any] = {}
+    for key, value in target.items():
+        if isinstance(value, UUID):
+            serialized[key] = str(value)
+        else:
+            serialized[key] = value
+    return serialized
+
+
+async def prepare_notification_dispatches(
+    conn: asyncpg.Connection,
+    *,
+    incident_id: UUID,
+    org_id: UUID,
+) -> list[NotificationDispatch]:
+    """Create notification attempts for all enabled targets in the org."""
+
+    notification_repo = NotificationRepository(conn)
+    targets = await notification_repo.get_targets_by_org(org_id, enabled_only=True)
+    dispatches: list[NotificationDispatch] = []
+
+    for target in targets:
+        attempt = await notification_repo.create_attempt(uuid4(), incident_id, target["id"])
+        dispatches.append(
+            NotificationDispatch(
+                attempt_id=attempt["id"],
+                incident_id=attempt["incident_id"],
+                target=_serialize_target(target),
+            )
+        )
+
+    return dispatches
+
+
+async def _prepare_dispatches_with_new_connection(
+    incident_id: UUID,
+    org_id: UUID,
+) -> list[NotificationDispatch]:
+    conn = await asyncpg.connect(settings.database_url)
+    try:
+        return await prepare_notification_dispatches(conn, incident_id=incident_id, org_id=org_id)
+    finally:
+        await conn.close()
+
+
+async def _mark_attempt_success(attempt_id: UUID) -> None:
+    conn = await asyncpg.connect(settings.database_url)
+    try:
+        repo = NotificationRepository(conn)
+        await repo.update_attempt_success(attempt_id, datetime.now(UTC))
+    finally:
+        await conn.close()
+
+
+async def _mark_attempt_failure(attempt_id: UUID, error: str) -> None:
+    conn = await asyncpg.connect(settings.database_url)
+    try:
+        repo = NotificationRepository(conn)
+        await repo.update_attempt_failure(attempt_id, error)
+    finally:
+        await conn.close()
+
+
+async def _should_escalate(incident_id: UUID) -> bool:
+    conn = await asyncpg.connect(settings.database_url)
+    try:
+        repo = IncidentRepository(conn)
+        incident = await repo.get_by_id(incident_id)
+        if incident is None:
+            return False
+        return incident["status"] == "triggered"
+    finally:
+        await conn.close()
+
+
+def _simulate_delivery(channel: str, target: dict[str, Any], incident_id: str) -> None:
+    target_name = target.get("name") or target.get("id")
+    logger.info("Simulated %s delivery for incident %s to %s", channel, incident_id, target_name)
+
+
+@shared_task(name="worker.tasks.notifications.incident_triggered", bind=True)
+def incident_triggered(
+    self,
+    *,
+    incident_id: str,
+    org_id: str,
+    triggered_by: str | None = None,
+) -> None:
+    """Fan-out notifications to all active targets for the incident's org."""
+
+    incident_uuid = UUID(incident_id)
+    org_uuid = UUID(org_id)
+    try:
+        dispatches = asyncio.run(_prepare_dispatches_with_new_connection(incident_uuid, org_uuid))
+    except Exception as exc:  # pragma: no cover - logged for observability
+        logger.exception("Failed to prepare notification dispatches: %s", exc)
+        raise
+
+    if not dispatches:
+        logger.info("No notification targets for org %s", org_id)
+        return
+
+    for dispatch in dispatches:
+        target_type = dispatch.target.get("target_type")
+        kwargs = {
+            "attempt_id": str(dispatch.attempt_id),
+            "incident_id": incident_id,
+            "target": dispatch.target,
+        }
+        if target_type == "webhook":
+            send_webhook.apply_async(kwargs=kwargs, queue=settings.task_queue_default_queue)
+        elif target_type == "email":
+            send_email.apply_async(kwargs=kwargs, queue=settings.task_queue_default_queue)
+        elif target_type == "slack":
+            send_slack.apply_async(kwargs=kwargs, queue=settings.task_queue_default_queue)
+        else:
+            logger.warning("Unsupported notification target type: %s", target_type)
+
+
+@shared_task(
+    name="worker.tasks.notifications.send_webhook",
+    bind=True,
+    autoretry_for=(Exception,),
+    retry_backoff=True,
+    retry_kwargs={"max_retries": 3},
+)
+def send_webhook(self, *, attempt_id: str, target: dict[str, Any], incident_id: str) -> None:
+    """Simulate webhook delivery and mark the attempt status."""
+
+    try:
+        _simulate_delivery("webhook", target, incident_id)
+        asyncio.run(_mark_attempt_success(UUID(attempt_id)))
+    except Exception as exc:  # pragma: no cover - logged for observability
+        logger.exception("Webhook delivery failed: %s", exc)
+        asyncio.run(_mark_attempt_failure(UUID(attempt_id), str(exc)))
+        raise
+
+
+@shared_task(name="worker.tasks.notifications.send_email", bind=True)
+def send_email(self, *, attempt_id: str, target: dict[str, Any], incident_id: str) -> None:
+    """Simulate email delivery for the notification attempt."""
+
+    try:
+        _simulate_delivery("email", target, incident_id)
+        asyncio.run(_mark_attempt_success(UUID(attempt_id)))
+    except Exception as exc:  # pragma: no cover
+        logger.exception("Email delivery failed: %s", exc)
+        asyncio.run(_mark_attempt_failure(UUID(attempt_id), str(exc)))
+        raise
+
+
+@shared_task(name="worker.tasks.notifications.send_slack", bind=True)
+def send_slack(self, *, attempt_id: str, target: dict[str, Any], incident_id: str) -> None:
+    """Simulate Slack delivery for the notification attempt."""
+
+    try:
+        _simulate_delivery("slack", target, incident_id)
+        asyncio.run(_mark_attempt_success(UUID(attempt_id)))
+    except Exception as exc:  # pragma: no cover
+        logger.exception("Slack delivery failed: %s", exc)
+        asyncio.run(_mark_attempt_failure(UUID(attempt_id), str(exc)))
+        raise
+
+
+@shared_task(name="worker.tasks.notifications.escalate_if_unacked", bind=True)
+def escalate_if_unacked(self, *, incident_id: str, org_id: str) -> None:
+    """Re-dispatch notifications if the incident remains unacknowledged."""
+
+    incident_uuid = UUID(incident_id)
+    should_escalate = asyncio.run(_should_escalate(incident_uuid))
+    if not should_escalate:
+        logger.info("Incident %s no longer needs escalation", incident_id)
+        return
+
+    logger.info("Incident %s still triggered; re-fanning notifications", incident_id)
+    incident_triggered.apply_async(  # type: ignore[attr-defined]
+        kwargs={
+            "incident_id": incident_id,
+            "org_id": org_id,
+            "triggered_by": None,
+        },
+        queue=settings.task_queue_critical_queue,
+    )
+
+
+__all__ = [
+    "NotificationDispatch",
+    "incident_triggered",
+    "escalate_if_unacked",
+    "prepare_notification_dispatches",
+    "send_email",
+    "send_slack",
+    "send_webhook",
+]